Dafydd.
I have a new Slim Portable DVD Writer GP50NB40 and am trying to figure out how to get it to work. It looks like the front where the slot for the DVD is may be covered with plastic film, but I cannot find an edge where I can start to pull it off. It looks like there is a clear plastic inserted in the middle of the slot where there is a down arrow above it.
I tried to download the user manual and it said to download Acrobat. I already have Acrobat. I tried to download Acrobat anyway, and I cannot find it anywhere to open it. I tried clicking on the Acrobat I already have and it does not open. I do not know how to get the manual downloaded.
Customer Service is closed on weekends and I need the DVD drive to use TurboTax today. Thank you.

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