And before you do that, did you save what you wanted off the PC?
The sound stopped working on certain computer programs: VLC Player and Windows Media Player. I get an error message with WMPlayer. VLC plays the video but not the sound.
Media on the web plays just fine.
I need to reset and go back to the factory settings. My computer didn't come with any disk when I bought it.
My specs are:
Hp Pavilion dv6
Windows 7 64 bit
Intel Core i7 processor
Can anyone please help me?