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Question

How to Reset my computer to the Factory Settings?

by Oct 31, 2012 11:27AM PDT

The sound stopped working on certain computer programs: VLC Player and Windows Media Player. I get an error message with WMPlayer. VLC plays the video but not the sound.
Media on the web plays just fine.

I need to reset and go back to the factory settings. My computer didn't come with any disk when I bought it.

My specs are:
Hp Pavilion dv6
Windows 7 64 bit
Intel Core i7 processor

Can anyone please help me?

Discussion is locked

2 Posts
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Clarification Request
Did you follow HP's instructions?
by r. proffitt Former Forum moderator Oct 31, 2012 11:29AM PDT
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Answer
I Did That Last Night...
by Former Forum moderator Nov 1, 2012 4:07AM PDT

On an HP computer, just like yours, I restarted the computer, pressed the F11 key immediately after startup, and the recovery partition options opened up.. One of the selections was to preform a full system recovery which formatted the C: drive/partition and reinstalled the operating system and all factory installed software..

It went smoothly and after the process, the computer restarted and the user simply needed to set up the new machine as if it had just been purchased.. ONE NOTE: I made sure to tell the user that ALL things would be wiped from the hard drive...so they created a backup disc of their important files before we performed the system recovery.

Hope this helps.

Grif

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