Computer Help forum


How to Reset my computer to the Factory Settings?

by Seasgost22 / October 31, 2012 11:27 AM PDT

The sound stopped working on certain computer programs: VLC Player and Windows Media Player. I get an error message with WMPlayer. VLC plays the video but not the sound.
Media on the web plays just fine.

I need to reset and go back to the factory settings. My computer didn't come with any disk when I bought it.

My specs are:
Hp Pavilion dv6
Windows 7 64 bit
Intel Core i7 processor

Can anyone please help me?

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Clarification Request
Did you follow HP's instructions?
by R. Proffitt Forum moderator / October 31, 2012 11:29 AM PDT

All Answers

Collapse -
I Did That Last Night...
by Grif Thomas Forum moderator / November 1, 2012 4:07 AM PDT

On an HP computer, just like yours, I restarted the computer, pressed the F11 key immediately after startup, and the recovery partition options opened up.. One of the selections was to preform a full system recovery which formatted the C: drive/partition and reinstalled the operating system and all factory installed software..

It went smoothly and after the process, the computer restarted and the user simply needed to set up the new machine as if it had just been purchased.. ONE NOTE: I made sure to tell the user that ALL things would be wiped from the hard they created a backup disc of their important files before we performed the system recovery.

Hope this helps.


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