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Question

How to repair Exchange 2010?

May 3, 2016 9:56AM PDT

I need an Exchange guru. The company I work for, had a corrupt DB on Exchange three days ago. Email is still not back up. Please tell me is there a way to use OWA as a work around or is that also connected to the same DB that was corrupt?

Discussion is locked

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Answer
So far
May 3, 2016 10:33AM PDT

I've used the old restore from last backup to restore blown databases. For us this area has been pretty reliable but the lesson over and over again is to maintain those backups.

Also, keep the restore from backup document in print and handy for the day you need to do this.

This is basic IT work. That is, your IT staffer should have the backup automated, the recovery plan written so they don't have to make it up on the fly. If the server has melted down such as a drive failure, then the next document we use is called the disaster recovery plan. At worst case you use that plan.

These plans are specific to your company.

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Repair Exchange 2010
May 3, 2016 10:43AM PDT

This is the third day now without E-mail. Today they are migrating the mailboxes. I don't believe they know what they are doing at this point. I am still new to Exchange but I know being down 3 days without E-mail is costing the company money. My other question, is could Outlook Web Mail have been used as a work around or is Outlook Web mail using the same Database on the Exchange Server to pull email addresses from?

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Sorry
May 3, 2016 12:05PM PDT

But this is not the time to learn Exchange. It's a big system with classes to take and books to read.

I don't know if you are running into folk that have somehow deployed Exchange and then don't keep up with the backups or lay off the IT. I'm seeing that.

Later you find them demanding their servers get fixed by "a simple answer." I have to say that has to be "restore from your last good backup."

Same answer about getting addresses. Those would be in our backups. No backups? That's when most companies learn about backups and why we do that.

Then again I've seen managers say "No more Exchange" and dictate the company move to another email system.

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Re: So Far
May 3, 2016 10:45AM PDT

I like your answer. They did not do that. They copied the database from what I was told, then de-fragged it, then there were 35000 emails trying to process through the Exchange which slowed it down considerably. Today they are migrating mailboxes.

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Re: so far
May 3, 2016 11:45AM PDT

I answered my own question. If OWA is pulling from the mailboxes on the exchange that is corrupted than OWA wouldn't work.