If I try to install my Norton 360 disc in safe mode, it tells me that I have to install in normal mode. In normal mode it takes me about 30-40 minutes to get my computer opened to access the disk. I have gotten the disc menu open to the point that windows asks my permission to make changes to the ccomputer. When I click on OK, everything closes and I have to start over. I have also tried Norton Power Eraser but it needs internet access. I have tried that in safe mode with networkimg but I can't get internet access even with an Ethernet cable. In normal mode I get the same issue but it takes much longer, around 30 minutes. If I even try to open internet explorer it just closes before anything can attempt to load. If I go to network status, there are no networks available, not even my working WiFi, it won't let me set up a network using my Ethernet either.