Resolved Question

How to remove Key Lemon from my notebook??

Dear CNET community
A few weeks ago CNET sent me an offer for a software for a facial recognition program. I thought that might be nice to have on my little notebook-saving me typing in my password, and serving as a safety net when I take it out. I did not see anywhere in the offer that it was a trial offer. It cost $5.99 and I figured CNET got some kind of a special deal on it. I used it until it told me the trial period was over. I decided not to spend any additional money on it since it kept interrupting me as I surfed to reindentify me - which it did not always do very well. Now to the real problem -- I can't get rid of it!!! When I go to uninstall it tells me that it can't uninstall while the application is running. I have tried Task Manager to end it there at the application tab, but it doesn't even show up there. What am I to do????? My notebook has limited resources (only 1 gig memory and Windows 7 Starter, rather than the full product) so I really want apps I don't use removed. Can anyone tell me how to do this? I promise I will be much more selective in downloading unknown products even from CNET from now forward. I am not an expert user, just your average sort with enough knowledge to get me in trouble, so please be clear in any directions to help me. Thanks in advance for any help.
Marg

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Best Answer

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Can't uninstall.

I assume you've tried the uninstall option in Control Panel > Programs and Features. It's strange that it's own uninstall option won't let it uninstall itself.

Is anything running in the Notification Area, (where the clock is)? If so, right click the icon and see if there is an Exit option.

If not, goto Start > Run, type in MSCONFIG and click OK. If you don't have a Run option in the Start Menu, type MSCONFIG in the search bar there, then click the msconfig.exe that is displayed.

In this System Configuration Editor, go to the Startup tab, then scroll down and look for any entries to do with this software. If you find any, remove the tick. Then click Apply then OK. The next time you boot up, this software should cease to load, and then perhaps you can uninstall it.

If all that fails, I would go the System Restore route.

Mark

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Thank you; it is now gone!

Mark,
Thank you for taking time to help me--I followed your clear directions and now it is gone. Since I usually use my notebook while watching TV, it was more trouble getting it to recognize my face than to type in my password. Oh well, at least I tried it and learned something! Thanks again.

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That's great, glad you got it sorted.

A favor. In case others have the same difficulty, can you state which method I offered worked?

Much appreciated.

I would never use Facial Recognition software myself. Taking an image of my face would break the computer, Devil

Mark

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Method to uninstall Key Lemon

You must close using the Notification Area first, then the usual uninstall. The icon for the Key Lemon does not automatically show when you put the cursor on it, so right click to show that it is Key Lemon and then chose the option to quit. Don't do like I did and figure it isn't there!
Thanks for the lesson to look closely
marg

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Nice work

And thanks for letting us know.

Mark

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