What have you tried so far so we don't go through the merry-go-round? The first thing I would try is to right-click the icon and see if there is a "close" on the menu.
and life goes on...
Windows XP Pro SP-2
The critical SP-2 update for Office 2003 was automatically downloaded to my system and sits in the lower right tray using the gold icon. Says ready to install and starts but after some time the ''Install Failed'' message appears and the uninstalled update remains in the tray ready to try again. Each time this puts an installed failed in the Microsoft Updates History list which now has three entries recorded...I want to stop the merry-go-round.
At this point I would simply like to get the download out of the tray and start over. I suspect the download is corrupt because of all kinds of flaky things happening during the download... will not go into these as they are complicated and I do not remember all details.
The help needed is assistance in getting the auto download out of the ''twlight zone'' and off my computer. Will then start over with fresh download. Had no success in doing a search for the file... not sure of its exact name.
Any help will be appreciated.