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How to press OK on LG TV !!

We have an LG Sm,art TV (something in the UJ65 range). It is one of those with a remote control which is a pointer on the screen. However, when we try and set up Freeview we are faced with a single OK button and it says "Step 1 of 5". However, no matter what we do we can't seem to press the button. It is as though the smart remote control intercepts the pressing of the button and shows us other stuff. What on earth are we supposed to do to see up FreeView. We have pressed every single button on the remote. Once we go into this mode the only way back to Live TV is to switch the TV off and on again. How can LG release such appalling software ?

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I wonder...

In reply to: How to press OK on LG TV !!

There was a complaint about similar and it turned out you had to use the other remote. I don't see the full model so I can't check it out.

If it's bad on arrival like this, call the seller and tell them the problem and you have to return it if they can't help.

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Freeview now working

In reply to: I wonder...

Hi,

Thanks for the response. I'm not sure quite what I did but eventually managed to get the TV to respond to me pressing the remote wheel button. As I say I'm not entirely sure what I did to achieve this. What it may have been is switching the TV on using the button on the TV itself rather than using the remote to switch it on. When I did that the TV seemed to respond correctly. However, I am still nervous that if it presents me with a big red OK button then I won't be able to press it. Frankly there are a few things about this user interface which seems badly thought out. Not least of which the constant confirmation screens which present you with two buttons, one red and one white. You can press prev and next to switch which one is red and which one is white but at no point do you know which one is actually selected!! Is it the red one or the white one? Just not well thought out at all.

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This is why returns happen.

In reply to: Freeview now working

If the product is not ready, back it goes. This is the best way to correct maker issues like this.

That and calling it in. They may repeat "use the other remote" or "press THIS button." To me worth the call so you don't feel as if they don't know.

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Not convenient

In reply to: This is why returns happen.

Thanks for the reply. Hopefully someone from LG will be reading this forum and perhaps have a word with the engineers. As I am sure you appreciate it is often not convenient or worthwhile to take back products. A 65" TV is pretty big - especially in it's box. I doubt we could even fit it in our car. On the whole we are fairly happy with the TV - it is a shame it has just been let down by some very poor design choices. But you see this kind of thing all the time. We were watching Neon the other day (a NZ on-demand service) and the buttons on the app (such as play, rewind, pause etc) are yellow. However, the selected button is, you've guessed it, also yellow!! Just very slightly brighter, This kind of thinking just amazes me. One has 32,000 colours to choose from and you choose the same one. With no other indication about selection. How hard is it to add a background to the button? Or a border? Or add a 3D effect or even choose a different colour? We write software for a living so we know the answer is "not hard at all". It is as though the person designing the software never actually tests it before it is released. Or even asks themselves whether the choice they made was sensible.

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I hear you.

In reply to: Not convenient

The Smart TV world is unlike the computer world of phones, PCs and tablets. These Smart TV makers have an entirely different view on software and what we take for granted on our computers seems to be entirely missing on Smart TV.

As to testing, I know they test a lot (well I know a little about Samsung as I went to their developer seminars) but can't answer about LG.

However the complaint sounds very familiar. I found that issue on a Samsung with two remotes. One was a magic remote and not all functions were on both remotes. While folk did like one or the other remote, this to me was a mistake in product design.

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