There was a complaint about similar and it turned out you had to use the other remote. I don't see the full model so I can't check it out.
If it's bad on arrival like this, call the seller and tell them the problem and you have to return it if they can't help.
We have an LG Sm,art TV (something in the UJ65 range). It is one of those with a remote control which is a pointer on the screen. However, when we try and set up Freeview we are faced with a single OK button and it says "Step 1 of 5". However, no matter what we do we can't seem to press the button. It is as though the smart remote control intercepts the pressing of the button and shows us other stuff. What on earth are we supposed to do to see up FreeView. We have pressed every single button on the remote. Once we go into this mode the only way back to Live TV is to switch the TV off and on again. How can LG release such appalling software ?