...primarily because of its settings or possibly the firewall that's installed with it.. I'll guess, that with a little effor, the settings could be adjusted to work correctly with the remote connection.
But, if that's not going to work for you, the best option would be to uninstall ESET and use what the office advises. It's simply not a good idea to have two such programs on the computer at the same time. Security Essentials should get the job done and still allow the connection to occur. And if the user wants to use ESET to get a "second opinion", then ESET has an online scanner that can be used occasionally.
Remote access generally requires both computers to be on and is exactly that.. Access to a physical machine in a different location. The correct IP address of the remote machine must be known and appropriate permissions given, but remote access programs make it possible to actually work on the computer which is somewhere else. You're looking at the desktop of a computer far away. You can sit at the remote machine and watch someone else use the mouse, open files, rearrange icons, etc.
Hope this helps.
My friend was trying to access his work computer from his home. His home computer is a Sony Vaio touchscreen desktop w/ Windows 7. His IT dept told him it didn't work with his ESET antivirus version and he needed to use something else like Microsoft Essentials. So I disabled ESET and installed MS Security Essentials for free. And that worked.
I know you are not suppose to have more than one AV running. But how should he manage it? When he starts the pc both start. Then he will have to manually disable the ESET. Should he completely uninstall the ESET that he bought? It is a good program. I don't know how often he wants to access the office. Maybe everytime he's on the computer.
How in Win7 should I go in and take it out of the startup. Then he can run it and update it manually and scan. Or should we stop the MS Security Essentials from starting and he should manually start it and disable ESET when he want to use his office pc?
And I've always been curious. How does a remote access work? If his office pc is off does it wake up when you access it from home? Are you actually accessing your physical work pc or just a backup on the company server? He works for Wells Fargo so it's a big outfit. Like he actually sees his work desktop. So if he rearranges the desktop icons then when he goes to work will they be rearranged?