It's time to uninstall it and get your refund. If there is no link to the product and their support doesn't tell you the game requirements, move to the refund stage.
I downloaded risk II on my new computer, I have it on disk, but the disk was chipped so I thought that was my problem. So when I downloaded the online version and purchased the full version, I'm having the same problem. The game will not move once the main screen come up. The only way I can move forward is to use control, alt, delete and then cancel, which will take me back to the game to the next step as if I clicked on a choice, otherwise the game will not move. I used the control, alt , delete method to start a game and even the graphics are not clear. I don't know what to do.