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Question

How to Make a Formal Complaint against Best Buy Customer Ser

Apr 17, 2012 8:22AM PDT

I am planning to buy Macbook Pro from Best Buy. For this purpose I created a Pitch In card, so I can make contributions to it for buying the laptop. I ended up having $175 on that card.
But so far I have not received actual card in Mail. Initially I was informed it was mailed on 21st March then I was told it was mailed on 30th March but I did not receive it yet.

Discussion is locked

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Answer
About all you can do
Apr 17, 2012 8:39AM PDT

About all you can do is file a complaint with the BBB, and that probably won't do you a lot of good in the end. Short of that, you'll sue, and for such a small amount of money, it probably isn't worth the effort.

You can of course name and shame Best Buy for this all over the Internet as you have started here. It's not unheard of that if someone takes their story to the local news media, who then makes a big deal out of it, companies will capitulate rather than deal with the bad press.

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Just astonished
Apr 17, 2012 8:57AM PDT

Its just that I am astonished at the way their CS has been so unprofessional. And then I just want to get my money either through their card or in a alternative way.

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I'll just share
Apr 17, 2012 11:14AM PDT

I'll just share that at one point in the past I worked for a Best Buy competitor, who shall remain nameless because it's a chapter of my life I would rather not relive. I think it's something of a universal that the more you learn about large organizations, especially the "well respected" ones, the more you wonder how it is they manage to get anything done.

Where I worked, the company president had to sign off on office supplies like pens, and the company CEO was such a tightarse, even when infrastructure was falling apart around various facilities, he wouldn't sign off on the expenses to fix it. The only reason we had pens where I worked was because someone had a second job as the night manager at a hotel, and she'd pilfer pens from there.

It sucks, I know, we've all been there at some point in life, but it happens. If it's any consolation, Best Buy is not looking so hot financially lately. Just the last quarter they posted a loss of around $1bn, and then almost immediately after that the CEO resigned. So the top brass at the company are likely running around like headless chickens, which is going to paralyze the rest of the company. Not so much because the C-level execs actually DO much of anything normally, but now they're going to be even more indecisive and not wanting to make a decision about anything lest it not mesh with the next CEO's vision for the company and they find themselves on the outs with the next boss. So the people who actually do all the work, will find they can't get approval for anything, things go from bad to worse, etc, etc. There's a decent chance that Best Buy will go the way of Circuit City and CompUSA before that. Which would be sad, since then all that would be left really is Fry's and Microcenter, both of which only have 30 something stores nationwide, and is why probably 90% of people reading this will never have heard of one or both. But there would be a bit of poetic justice in it for you.

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Thnks
Apr 18, 2012 3:57AM PDT

Its amazing that when they are going down then also they are not making a effort to make sure they do not scare away customers with their poor customer service.