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Question

How to get sound from Samsung Apps to my Home Theater?

Apr 12, 2018 1:52AM PDT

Hi everyone!
I am having trouble in setting up sound from Samsung apps (Netflix, YouTube, etc) to my Home Theater system. Here are the details:
Denon AV Receiver: AVR-3200X
Samsung Smart TV: QA65Q7F

How have I connected them?
TV (HDMI ARC)-->AVR (HDMI ARC)
AVR (various HDMI)-->other Components (Cable Box, Blu-Ray, Apple TV)

TV (Optical Cable - OUT)-->AVR (Optical Cable - TV Audio IN)

Now the issue:
Whenever I watch TV from Cable, Apple TV or Blu-Ray, the home theater system work fine. But the moment I switch to Apps, the sound doesn't come from the home theater system (even after I select audio output source to either HDMI or Optical). I can only watch and listen Apps from TV Speakers.

Can you please guide me how can I solve the problem?

Much thanks!

Discussion is locked

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Clarification Request
Get rid of the ARC HDMI cable
Apr 12, 2018 2:10PM PDT

That is possibly affecting the output that otherwise could work IME via digital optical.

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Made it work somehow!!
Apr 12, 2018 11:27PM PDT

Hi Pepe7,
Thank you for the reply.
I did some "hit n try" method and found out the solution!
I went to the Speakers setting of the AVR and found that the Digital Input was disabled! So, I just enabled it to the correct input source!!
Voila! It worked!!

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Answer
Sounds like Samsung has a bug in their TV.
Apr 12, 2018 7:57AM PDT

If the following idea fails, call Samsung and report the failure.

The usual is to set the TV sound system to PCM or Stereo. Same while you are in the apps. I see you already know to set the output from the TV to optical and the source on the AVR to same.

After that it's back to Samsung to get them to fix it. They will have you check your firmware in the TV is up to date too. In the USA it's 1800SAMSUNG and for other countries samsung.com

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Got it fixed! :)
Apr 12, 2018 11:28PM PDT

Hi R.Proffitt,
Thank you for the reply.
I did some "hit n try" method and found out the solution!
I went to the Speakers setting of the AVR and found that the Digital Input was disabled! So, I just enabled it to the correct input source!!
Voila! It worked!!