Windows 10 forum


How to get into safe mode with a black screen

2 times lately when I was re-booting, I get a blue screen that says
"System Service Exception" and "STOP..." (forgot the other word) with a frowny face.

It tries to go into automatic repair, but does not happen, the screen stays black.

These two incidents have cost me a lot of money I do not have.

I was told by the acquaintance that repairs it on the phone (before I ended up taking it to him) to reboot, and press F8 over and over to get into safe mode. I cannot get into safe mode doing that, and had to take it to this friend (who fixes computers for folks like me.).

I am not a geek, but can follow simple, basic computer instructions. I just cannot afford to pay him over and over.

How does one get into safe mode from this screen? Why doesn't the toggling of F8 let me in?

Would soooo appreciate some help.

Thank you.

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