Windows 7 forum

Question

How to fix I/O Error

by ssteffler72 / July 17, 2013 4:18 PM PDT

I have an Acer aspire 5742z and a few days ago it started running very sluggish, than it got worse and "Not Responding" kept popping up. I ran several AnitVirus and Malware programs like AVG, Alast!, and SUPERantimalware. The only program to detect anything was the SUPERamw (its called something like that I honestly don't rememeber), so I fixed the issues and the computer got no better. I tried running MalwareBytes several times but before every scan finished I would get a BSOD and have to restart. I also ran a program called ComboFix and it installed, ran, and finished successfully but my PC ended up getting worse and worse now finally when I boot up it goes to the Acer screen where I have F2 options and F12 options. After that, It goes to a Windows Boot Manager screen telling me Windows has encountered a problem communicating with a device connected to your computer. It says it is caused by unplugging a removable storage device such as an external USB while the device is in use or by faulty hardware such as a hard drive or CD-ROM drive that is failing. At the bottom of the message i see this exactly:
File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

F8 (Safemode) option is unresponsive. Only a 5-10 second loud beep than goes to the I/O error screen. It is a constant loop from Acer screen to Error Screen and over and over again. I have no clue what to do! Please help me! Please and thank you for help!

Note: This post was edited by a forum moderator to remove email address for member's privacy on 07/18/2013 at 9:43 AM PT

Discussion is locked
You are posting a reply to: How to fix I/O Error
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: How to fix I/O Error
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Try the usual.
by R. Proffitt Forum moderator / July 17, 2013 11:15 PM PDT
In reply to: How to fix I/O Error
Collapse -
thanks!
by ssteffler72 / July 18, 2013 12:58 AM PDT
In reply to: Try the usual.

Thank you for your quick responses everyone! How would I go about installing a fresh OS since I can't get past the error screen? Would I use some kind of disc for that?

Collapse -
As you can see
by R. Proffitt Forum moderator / July 18, 2013 1:06 AM PDT
In reply to: thanks!

It tried to boot from the HDD. Your product (laptop?) manual should document changing the boot device to the CD or USB drive and you put the recovery disk or media there.

I'll stop here because I'm repeating the internet and the product manual on system recovery.
Bob

Collapse -
Answer
do you have multiple anti-virus software installed?
by joygfax@gmail.com / July 17, 2013 11:46 PM PDT
In reply to: How to fix I/O Error

If you have multiple anti-virus software installed on your computer, try to install them and reboot your computer.

or replace the HDD...

Collapse -
Answer
I'd say
by Jimmy Greystone / July 17, 2013 11:47 PM PDT
In reply to: How to fix I/O Error

I'd say it sounds a lot like your HDD is on its way out. Even if it's something else, now would still be an excellent time to make a backup if you don't have a recent one already.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.