Windows 7 forum


How to fix I/O Error

by ssteffler72 / July 17, 2013 4:18 PM PDT

I have an Acer aspire 5742z and a few days ago it started running very sluggish, than it got worse and "Not Responding" kept popping up. I ran several AnitVirus and Malware programs like AVG, Alast!, and SUPERantimalware. The only program to detect anything was the SUPERamw (its called something like that I honestly don't rememeber), so I fixed the issues and the computer got no better. I tried running MalwareBytes several times but before every scan finished I would get a BSOD and have to restart. I also ran a program called ComboFix and it installed, ran, and finished successfully but my PC ended up getting worse and worse now finally when I boot up it goes to the Acer screen where I have F2 options and F12 options. After that, It goes to a Windows Boot Manager screen telling me Windows has encountered a problem communicating with a device connected to your computer. It says it is caused by unplugging a removable storage device such as an external USB while the device is in use or by faulty hardware such as a hard drive or CD-ROM drive that is failing. At the bottom of the message i see this exactly:
File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

F8 (Safemode) option is unresponsive. Only a 5-10 second loud beep than goes to the I/O error screen. It is a constant loop from Acer screen to Error Screen and over and over again. I have no clue what to do! Please help me! Please and thank you for help!

Note: This post was edited by a forum moderator to remove email address for member's privacy on 07/18/2013 at 9:43 AM PT

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All Answers

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Try the usual.
by R. Proffitt Forum moderator / July 17, 2013 11:15 PM PDT
In reply to: How to fix I/O Error
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by ssteffler72 / July 18, 2013 12:58 AM PDT
In reply to: Try the usual.

Thank you for your quick responses everyone! How would I go about installing a fresh OS since I can't get past the error screen? Would I use some kind of disc for that?

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As you can see
by R. Proffitt Forum moderator / July 18, 2013 1:06 AM PDT
In reply to: thanks!

It tried to boot from the HDD. Your product (laptop?) manual should document changing the boot device to the CD or USB drive and you put the recovery disk or media there.

I'll stop here because I'm repeating the internet and the product manual on system recovery.

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do you have multiple anti-virus software installed?
by / July 17, 2013 11:46 PM PDT
In reply to: How to fix I/O Error

If you have multiple anti-virus software installed on your computer, try to install them and reboot your computer.

or replace the HDD...

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I'd say
by Jimmy Greystone / July 17, 2013 11:47 PM PDT
In reply to: How to fix I/O Error

I'd say it sounds a lot like your HDD is on its way out. Even if it's something else, now would still be an excellent time to make a backup if you don't have a recent one already.

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