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Question

How to Fix Error 037

Hiii...my operating system is (windows 7-64 bits-)...when I connect my camera to my hp PC, it does not recognize the camera although it used to do...on checking I get an indication that it is an Error 037....how can I fix this problem please?...thank you.

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All Answers

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Answer
Device driver error

In reply to: How to Fix Error 037

If connecting via USB, try other ports. Verify the port works by trying another USB device. If the ports check out properly, uninstall and reinstall the driver for the camera. If still no go, try the camera in another PC to verify that it works. You didn't give much in the way of details so I'll leave it at that. There is also system restore if you can point to a time this worked properly if the camera checks out.

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How to Fix Error 037

In reply to: Device driver error

Hiii..Yes, I am connecting the camera ( Canon EOS 650 D) via USB and I have tried other ports but to no avail. I am reluctant to uninstall and reinstall the drivers of the camera as I don't know how to "reinstall " and fear that I may cause damage to the camera if I uninstall its drivers. I, however, carried out a test of the drivers of the camera and the pc searched the net for updates and informed me that the drivers are the latest. I tried to carry out "system restore" but the pc gives me only one date, which is the present date at the time I wanted to carry out the "restore"...I couldn't make it go back to an earlier date and I don't know how to make it do that...I am not conversant with pc repairs. I have no other pc to use it to verify the camera...thank you for your help and look forward to any further advice regarding resolving this problem...Best Regards.

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That damage would be the first.

In reply to: How to Fix Error 037

I've yet to see any camera damaged by driver removal or uninstall.

Now that we know it's an EOS 650D why not go old school and use a card reader?

As to reinstall, that's on the Canon site and a basic Windows skill you need to practice.
Bob

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I like Bob's idea

In reply to: How to Fix Error 037

From what I can find, these use SD memory cards and there are plenty of USB SD card readers out there for under 10 bucks. You should have more than one SD card anyway and managing these with a PC is much easier than doing so with the camera. Using a reader also eliminates one possible source for your problem.

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