Computer Help forum


How to fix black screen "of death" on windows 7 hp desktop

by Ephorthia / July 9, 2013 11:28 AM PDT

Prepare yourself for a long; frustrating essay!
The full story: A few months ago my computer was working fine--a little slow--but fine, until I woke up one day to wiggle my mouse to get out of hybernation mode, but only the computer would power on, and nothing would display on the screen (my monitor was plugged in and working. It displayed HDM1 or whatever--it was on, however Windows wouldn't resume, so I had to hold down my power button and turn it on--did that a few times, until I got my starting windows screen, but a fun and new option appears: "Delete restoration data..." and another option. When I selected the restoration data option it would go to the starting windows screen again. then, a scan. You could skip the scan by pressing any keys--which I'd do and it would proceed me to my wonderful windows 7 background and everything works fine after that. I did that every time I wanted to hop on my computer. Then, one day I skipped the scan and it showed the Black screen with a moving; white cursor. My inner-techy self hit the ctrl alt delete keys to see nothing happen. I then hit shift 5 times to see something comes up--nothing. So I waited a few more minutes to see if it was just loading, but... heh... nothing loaded so I hard shut down to see the same occurance. I then googled and they said to press F8 when you first start your computer, I first went to startup repair after logging in, but the repair failed due to "a device is plugged in, remove it..." Which I removed my webcam and restarted computer, did startup repair and same message. the only 'device' I could think of is my mouse and keyboard, but I kind of need that lol so i looked that up and people said to go to command prompt and type in bootrec /fixmbr. bootrec /fixboot and bootrec /rebuildbcr (something like that) typed exit and hit restart. went to startup repair--same deal--device plugged in. THEN, i gave up on that and looked for other things... sfc/scannow. this one also would not work due to "pending system repair..." cant remember so I hit shut down and tried again and same thing. SOO, I then typed: chkdsk /r c: which took forever -.- then chkdsk /f c: and d: and it now said on chkdsk /f c: is ntfs or something (im typing this by my memory) then chkdsk /f d: would work but then say failed to transfer messages to 50 (forgot full thing) and then I just quit. lol. need help. any ideas?
Apologies for the mess--I was more ranting when writing this. Also, I wrote this from my phone since I cannot even open a browser. Even in safe mode/safemode w/ networking/etc, still black screen of death.

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Clarification Request
Tell more.
by R. Proffitt Forum moderator / July 9, 2013 11:34 AM PDT

While it sounds like some HDD issue did you try unplugging all USB things and trying again?

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by Ephorthia / July 9, 2013 11:44 AM PDT
In reply to: Tell more.

Uhm... I have not. Afraid to disconnect my wireless usb driver for my mouse and keyboard 'cause afraid it doesn't reinstall and such. Then, I'd be screwed, hehe.

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There are too many machines that lock up at boot
by R. Proffitt Forum moderator / July 9, 2013 11:51 AM PDT
In reply to: Hmm

On USB devices. Odd worry given the problems, why not use the old wired keyboard for now?

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Uninstall the Device?
by Ephorthia / July 9, 2013 12:05 PM PDT

Well I threw that out -gulp-
Do you think I have uninstall the device other than just removing it?

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No need to do that.
by R. Proffitt Forum moderator / July 9, 2013 12:41 PM PDT
In reply to: Uninstall the Device?

For a test I simply unplug all USB things and try again. I can always plug it back in later.

If this is too hard to do, maybe a shop counter is best?

All Answers

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(NT) PS.The other discussion you jumped into has been cleaned up.
by R. Proffitt Forum moderator / July 9, 2013 12:45 PM PDT
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