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How to fix an issue with computer shutdown?

by Cavaliate / December 21, 2017 6:18 AM PST

Recently I've encountered some issues with my computer shutdown and long sessions. After a long session and wanting to shutdown my monitor, keyboard and mouse act as if the computer was successfully shutdown but the computer itself keeps on running where all fans are still on and HDD is still on. This proceeds to continue for an extended period of time. The only solution I've found is to restart to then shitdown again to properly shutdown the computer. This doesn't make sense to me because its a relatively strong computer with a rog maximus motherboard, ssd, 980 graphics, 1000 watt power and a i7 6300. Any suggestions on how to fix it or what the problem really is?

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Added info
by Cavaliate / December 21, 2017 6:25 AM PST

*i7 6700k
-Cav

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There are 1000 Watt PSUs that
by R. Proffitt Forum moderator / December 21, 2017 8:18 AM PST

Have anemic +12V rails. The 980 didn't have a light power draw. As a test I have to pull the GPU and test again with onboard i7 graphics.

Next time, tell the make, model of the PSU, and a Web Speccy can reveal the rest of what I look for such as temps, BiOS revisions, etc.

Also, try it with the cover off.

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Currently don't have the info on hand
by Cavaliate / December 21, 2017 9:17 AM PST

What specific information are you looking for? Do you think this is a build issue or is it a systems info.

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In case you missed it.
by R. Proffitt Forum moderator / December 21, 2017 9:31 AM PST
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My PSU and Web Speccy
by Cavaliate / December 21, 2017 12:44 PM PST
In reply to: In case you missed it.
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Single rail. That should not be a problem. Cover off test?
by R. Proffitt Forum moderator / December 21, 2017 1:09 PM PST
In reply to: My PSU and Web Speccy

I'll read the speccy next. Also, how did the cover off test work? It helps to see if there are heat sensitive parts.

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(NT) And sry about the miss info
by Cavaliate / December 21, 2017 12:47 PM PST
In reply to: In case you missed it.
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A Web Speccy reading.
by R. Proffitt Forum moderator / December 21, 2017 1:36 PM PST

1. Three Java versions. Remove all and only install if you need it. Nod to Ninite.com for an addon free install.
2. OVERCLOCKING. Because it is crashing, clock to standard values and do not use the overclock apps that came with the boards. (MSIAfterburner and AI Suite III)

3. Windows 8 Enterprise 64-bit. Sort of strange to see that here. Any OS issues? I defer to your Microsoft Gold Support System.

4. BIOS out of date. Version 1801 2017/12/10 notes stability issues. It's just a thing I catch up on when I encounter crashers.

5, CPU Vcore looks low at 0.896 Volts. Ask the maker why. There are plenty of posts about this value but it looks low as in should crash once in a while.

6. I see McAfee in there. Is it needed?

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(NT) McAfee isnt needed
by Cavaliate / December 21, 2017 4:02 PM PST
In reply to: A Web Speccy reading.
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Updating BIOS
by Cavaliate / December 21, 2017 6:40 PM PST
In reply to: A Web Speccy reading.

the update files are in CAP files. Is there a specific software i need to use to run this.

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That information looks to be at the maker's web site.
by R. Proffitt Forum moderator / December 22, 2017 7:52 AM PST
In reply to: Updating BIOS

This is up to the maker to supply how. Either by their web site, the documents there or you calling them. Why? The steps can change and I won't be back here to correct my answers over the years.

The update did write about stability and more. It would get done.

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Speccy
by Bob__B / December 22, 2017 4:00 AM PST

You don't have an i7 6300 it's a 5820k.

What is the purpose of the hdd's?
You don't look like your using any of them.

Where did this machine come from?
Is it a work machine or a personal machine?

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I am sorry about the miss information
by Cavaliate / December 22, 2017 4:08 AM PST
In reply to: Speccy

But I am using HDD and an SSD. I custom built it and its a personal computer.

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Disk
by Bob__B / December 22, 2017 4:43 AM PST

It does not look like the hdd's are being used at all.

If that's true unplug them and get them out of the mix for now.
You can always connect them again in the future.

The reason I asked about where the machine came from is because you don't often see the enterprise version of the OS on a home machine.

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Still can't shutdown.
by Cavaliate / January 2, 2018 9:08 AM PST
In reply to: Disk

I don't think its a hardware issue. The computer still won't shutdown the properly under an intense load. I am still unaware of the problems.

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what kind of shutdown?
by James Denison / January 2, 2018 9:35 AM PST
In reply to: Still can't shutdown.

Doing it from within windows only? Or does this involve the reset and/or shutdown buttons on computer itself? If latter, I see it self built, maybe put on wrong mobo pins? Any heat problems that might cause the BIOS to keep running the CPU fan after shutdown is initiated to help cool CPU off?

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It requires and external restart button but only
by Cavaliate / January 3, 2018 7:50 AM PST
In reply to: what kind of shutdown?

When the computer is under a heavy load. If not it shuts down normally.

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I don't see if you worked the issues from the reading.
by R. Proffitt Forum moderator / January 2, 2018 10:16 AM PST
In reply to: Still can't shutdown.

Vcore being low could cause a lot of strange hard to pinpoint issues. But as JD pointed out, if you can't shutdown by holding the power button maybe it's not connected to the right pins.

Have you corrected the items I mentioned?

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The problems is I am unable to shutdown my computer threw
by Cavaliate / January 3, 2018 7:52 AM PST

the use of windows shutdown button which should be the proper way to shutdown the PC however sometimes I need to shut it down outside of windows

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Have you corrected the items I mentioned?
by R. Proffitt Forum moderator / January 3, 2018 8:20 AM PST

Have you corrected the items I mentioned?

If this is not possible, you have to get in touch with those that fix your PC problems.

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