HolidayBuyer's Guide

Computer Help forum

General discussion

How to Enhance Executive IT Support

by ExecSupp / August 5, 2009 3:51 AM PDT

Hello,

I am in charge of providing technical support to the executive staff of the company I work for. This includes the CEO, CFO, COO, etc. Lately I have been tasked with providing news ways to enhance the support I give to them. You know, make their IT lives a little bit easier. I have tried searching the web for ideas but nothing seems to be what I'm looking for. I'm not necessarily looking for new software programs or hardware or even good customer service skills (Although a great software programs would be nice). What I am really looking for is things I can do to facilitate their computer lives. For example, we just started providing a travel bag that already comes stocked with extra laptop batteries, cell phone batteries, and chargers. We always have this bag ready so it can be picked up at a moments notice. These are the types of ideas I am looking for.

A little bit about our environment. We are a relatively large business with about 1700 end user computers/laptops. Our executives exclusively use Dell E-series laptops (E4300, E6400, and E6500). Company blackberry's are also standard for our executives. We use Windows XP Professional with a Lotus Domino server for email and lotus notes for end user email. Our executives travel a lot so weight and space are a concern for them. Security is a must as all our data is confidential.

Any ideas would be greatly appreciated.

Discussion is locked
You are posting a reply to: How to Enhance Executive IT Support
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: How to Enhance Executive IT Support
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.