Question

How to decide which refurbisher for pc?

Recently, my Win 7 Home Premium laptop became inoperable (long story), so I bought a refurbished Win 7 (has to be Win 7 as Win 8/8.1 for non-touch, for me, was a nightmare and I refuse to re-live it. If it worked for you great, but it didn't for me) Pro laptop (different model and manufacturer than my previous one) from a MS Certified Refurbisher with very high positive ratings at a good price, excellent return policy, one year warranty and GUARANTEED to work properly. From my first use, one problem after another. Win 7 Pro not properly installed, would boot to Boot Manager instead of desktop every single time, numerous error codes when trying to download updates, and finally, the board for the wireless connection died. My other wifi connected items worked and connected with no problems. All of this within three days (including the day I received it). I explained all to the seller/refurbisher and was sent a prepaid return label with rma and a prompt refund.

Not deterred, I decided to buy from a different refurbisher, different model Win 7 Pro laptop, and that worked great, for ONE day. It became so slow that instead of seconds to download or open pages, it took 5-7 minutes to open pages. For the next download of MS updates, 216 of them, literally, 9 hours later, only 164 had been downloaded (not installed, just download). For previous pc's I've owned, it took just minutes to download and install even more updates. By the way, my WiFi connection was up and working fine. Returned that, received a prepaid label, rma and prompt refund.

Third time, after checking the reviews, I bought a brand new desktop, small form factor, also Win 7 Pro. Straight out of the box, numerous error codes when trying to download updates, though pc showed wifi was connected, pages would not load. During these experiences, and now, I was using my Kindle Fire to access the internet for possible solutions, none of which worked for the laptops and new desktop. I also contacted the manufacturer's tech support for the new desktop and they determined it was defective and to return it. The seller is balking on a prepaid label, but because I bought it through Amazon, they have agreed to help if the seller (3rd party) won't.

Due to all of this, my Kindle Fire, which I primarily used for reading and apps has been great and I am impressed. However, I really need a desktop or laptop in excellent working condition as I am self employed which requires a lot of time online and quite a bit of word processing and printing.

I am now about 25 years into owning and using pc's (always desktops except for one laptop which died after two years), bought brand new and have never had these problems. They always lasted a minimum of 5 years (the desktops).

I'm willing to try another refurbisher, but would like references on refurbishers who actually do restore a desktop or laptop to excellent working condition without paying the same price as a new one.

Thank you in advance for your help. Jane

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