before AVG starts. Or Google Windows Install Cleanup.
Hi Ireally hope someone out there can help me. I have Windows XP and I got a flash mesage to inform me that no more updates would be available for AVG 7.5 after the 31st May and inviting me upgrade to AVG 8.01 I went on the AVG site and found the free version 8.01 and downloaded it. got to the very end only to be told that I had to uninstall AVG 7.5 Now this is where the problems start. I just cannot get it to go. I am a bit of a DUMBO when it comes to computers so anyone out there willing to help me will need to spell out in detail each click and each move I need to make
I have tried to uninstall from AVG uninstall in Programs. It gets to a pint where the uninstall starts then as the little bar starts to move it stops and all it states ther is "stopping service"
I have been into Add and Remove, It will not go from there
I have been into Control Panel and clicked on Adinistrative Tools and then clicked on Services, a box appears with two AVG "files" in it, I cannot see anything else remotely linking my mind to AVG in there so going by the teo that are there I clicked on them a drop down appeared I clicked on Properties and were they were listed as Automatic I selected Disable. Repeated all of the uninstall procedures as above and still nothing happens. It just will not go. Now common sense tells me that it is obviously running in the background somewhere, because as above it is asking me to stop service, and it is obviously this bit that I do not know how to do. Please please is there anyone who can shed some light on this as I now do not know if AVG 7.5 is running "properly" and giving me protection, or if it is damaged in what I have tried to do, and as I cannot put AVG 8.01 on until AVG 7.5 has gone I am possibly leaving myself wide open to virus attack when I am "live" on the internet.
Please any helpers, remember I am a dumbo, clear click by click instructions. Many many thanks in advance