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Resolved Question

How to change domain registrars + solve problems

Nov 12, 2011 4:08AM PST

I'm probably over reacting, but I'm ticked off at Godaddy. One of my domains automatically renewed for two years yesterday, which was fine. They gave me plenty of notice. However, the price for domainsbyproxy has gone up to $8.99 per year, which I think is a ripoff.

Long story, short, they make it very difficult, if not impossible, to cancel. I started off trying to cancel it on the domain that is to renew next month. Then, I decided I didn't want the service that I bought yesterday, either.

The only way to do this is to dispute the credit card charge, which will put my domain in an unpaid status. Is there a way to register the domain elsewhere?

And, while I'm at it, I want to move the one that renews next month, too.

I realize this is not logical. For $18.00, it would be better to go along and get along. The attitude of the service people on the phone was so "unhelpful" that I don't want to do business with these people any longer.

bkay

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Best Answer

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Renewals, Transfers
Nov 14, 2011 4:15AM PST

Auto renewal can be cancelled at any time. You can log in to the user interface and turn off the auto renewal at any time. Cancelling the payment by contacting your credit card company to dispute the charge will likely 1) result in the loss of your domain name and 2) since you did indeed purchase it (not someone pretending to be you) will likely end up responsible for the charge anyway.

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You misread my complaint
Nov 15, 2011 12:09AM PST

I am not complaining about the price of the domain. It was just over $10.00. I'm complaining about the price of their wholely owned subsidiary, "domains by proxy". Mostly, though, I'm complaining about the difficuty/impossibility in cancelling the domains by proxy services. The service used to be about $3.00 per year. Now, it's $8.95 per year and they billed me in advance for 2 years. At first, I was just trying to stop domains by proxy from billing me next month on another domain. It turned out to be nearly impossible. Before it was over, I wanted to cancel the service they had just billed.

Godaddy gave me the total runaround. Domains by Proxy can't do anything about your charges, as Godaddy billed them. Godaddy can't do anything about your charges or even cancelling the billing of future charges of domains by proxy. Domains by Proxy has to do it. You have a whole different set of account numbers and passwords for domains by proxy, which you need to cancel the service, and "they sent them to me by email when I originated the service". Of course, Godaddy doesn't have those account numbers or passwords, nor did they ever tell me that the email contained info that I needed to keep.

And, if I don't like the way this is handled, too bad. Other people seem to jump through hoops, and I should be willing to do that, too. No, there's no one to talk to about this or anyone to complain to. However, I can send a suggestion to their suggestion box, but they really don't care what I think. They aren't going to change anything.

At that point, I could have ripped out ScumBob's throat with my bare hands.

I will move the domains and forget about this. I've never been a big customer, but have been with Godaddy since 2004.

Thanks for a place to rant.

bkay