My last HP arrive with a defect in its BIOS. I called it in and spent over 8 hours on the phone as their support remoted in to update the BIOS and reinstall the OS. They could not correct the issue. HP sent a shipping box and off it went.
Upon return the laptop would only power on for 5 minutes and die.
I thought no problem and called it in. I was told they had done all they could and that I should have bought an Envy. Over the next 6 months I called in weekly or so and never could get them to correct the failure on their repair or replace the laptop which was 3 months old when the first call was made.
It was clear that HP had no intention of setting things right and so this is my reason that my last HP was my last HP.
Big indecision, what do I take between these laptops:
- ASUS S512JP-EJ033T Intel Core i7-1065G7 and nVidia GeForce MX330 processor
- HP - 15-DW1020NL Intel Core i7 processor - 10510U and Nvidia GeForce MX130
- HP PAVILION 15-CS3054NL Intel Core i7 1065G7 and GeForce MX250 processor
Asus I read many who are disappointed and seem "very" expired in quality and assistance seems to be painful ....
so I go to HP, someone uses them and they are fine, they use quality components, what better between these two?
Mixed use of the laptop.
help , thanks

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