How much difference between ser pack 1a and 2?

the standard mouse and keyboard that dell ships with there pc's if you do not do a upgrade. I also tried a ps/2 because there is hook ups for them on the back of this pc Dell 2400 dimension. my mother uses a labtec
it doesn't have any numbers on it.

if the keyboard works in the BIOS (as stated) and the OP suspects a virus or some other problem in the current installation of Windows, then it's likely it will work when booting from the Windows XP CD. That has it's own basic OS, totally independent of every error or issue on the hard disk.

Kees

I've seen this one go both ways. The owner installs fine and promptly repeats what killed the keyboard or they have some USB keyboard and forget about the BIOS setting or motherboard drivers.

More details are needed about events leading up to the failure but if they are ready to reload (all files are backed up twice) then it's worth it as a learning experience.

In closing have you run into that Logitech keyboard driver issue? A real nasty.

Bob

according to my mother when she logged on and it took along time then a message came up about symantac anti-virus she has said that it could not scan incoming email messages properly,go to their knowledge base,click on
OK.No pointer ever came on the screen,she said. I have tried everything
that I can think of,from resource CD for diagnostics (which it passed)different "ultimate boot cd" just tried it,it wouldn't even load.I followed some other directions from the tech guys forum to set it back to default,which did not work. I found some post about it on a site
same problem also dell pc's and one Compaq,but no solution. On the newsgroups I typed my problem in and there was a list of people with same problem the solution was to re-install windows.So the it is, sorry to who ever felt like I was being hasty about 2 days,I had been going non stop both days searching with no luck.Thanks for post though

I've seen this one go both ways. The owner installs fine and promptly repeats what killed the keyboard or they have some USB keyboard and forget about the BIOS setting or motherboard drivers.
I would like to know more about motherboard drivers and the bios setting you are talking about.Would they be on the drivers and utilities
cd that comes with a pc?

I've run into that keyboard driver issue too many times. It's on the CDs and they "load it up" and may miss exactly where the keyboard drops dead.

-> If you run into this, keep a keen eye on each step. Then on the next run, don't do what kills it.

Bob

I have ask before and got answer right away,I didn't mean no harm. I just figured from what I read everywhere else that no one will be able to help. I have goggled till my fingers are sore. HaHa, and every other site as well. The only answer I found was to reformat and reload windows
which I have never done before,but I think I can. I played with a 95 one time and re loaded it to a 98.but never XP. The disk I have only has service pack 1a.

mark

That Really goes after Symantec/Norton AV & SS. It disables various parts of AV and trashes many other parts of system (possibly brute force to get at Norton). You posted: "came up about symantac anti-virus she has said that it could not scan incoming email messages properly,go to their knowledge base,click on...".
If this the case then AV compromised. Possibly Symantec site addies have been added to the computers "Host" List preventing access to them..
I would suggest disabling Symantec for time being and see if you can arrange(difficult/impossible w/o mouse) an online scan or use your machine to download a Free version of another AV/AS to run scan in safe mode on Mom's machine. A slim hope I agree... Good Luck!

of symantac,or do anything for that fact,If you can't type or move a cursor around then you are stuck.I been trying UBD4WIN, after I got it all set up to create the iso image. Well it will not work on Dell's,the only PC that gives them guy's that make this program the blues,and I got one !How bout that luck!Thanks anyway
Mark

I am trying to slipstream,if I can get the proper commands,the ones I am trying do not work.

I can get in set up and bios,high lite and move up and down but once windows loads in safe or normal,I have no cursor,no way to navigate to control panal.Or anywhere for that fact

Sorry to hear that it did not work. Tho another thought just occurred and may be worth a shot.

Go back to Safe Mode, then plug in a USB keyboard and mouse. May get lucky ....

Or maybe a Windows repair may do the trick and prevent a re-install of Windows.

Luck

Bill

I would have tried all those scenarios if I could have got the keyboard
to work when windows loaded,be it safe mode,normal,or what ever! Thanks for input!

Mark