Audio & Video Software forum

Question

How does one contact Apple about an account reset?

by JDL / October 22, 2011 2:48 AM PDT

I apparently have two logins with Apple. I've tried to login with both and either get an "Account Locked" or "We're sorry. Your account could not be created due to system issues.Please contact Apple Support Communities with the information below to create your account."

I've been trying for over a week, and cannot find enough information to contact anyone with about this.

The old account is really old, and linked to an email address that is no longer functional.

Apple seems to have "blinders" on about this business, not wanting to discuss or help a person with the problem at all. What is it at Apple that MY logins are an issue with them?

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All Answers

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Answer
Have you called 1-800- MY APPLE
by mrmacfixit Forum moderator / October 22, 2011 8:49 AM PDT

yet?

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Absolutely useless.
by JDL / October 22, 2011 10:17 AM PDT

Automated system. No human being.

This is NOT the answer to the problem.

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This is part of the "Apple has blinders on"
by JDL / October 22, 2011 10:19 AM PDT

issue spoken of before.

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Answer
(NT) Did you try an useless Apple store?
by R. Proffitt Forum moderator / October 23, 2011 7:10 AM PDT
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