By answering the call, asking questions and reacting on what they say, either for the whole transaction or to prepare for continuation by an agent.
For example, you have a lottery and ask the caller to say the 12 digits of his lot number. Only when he won a price, connect him to an agent.
Hi, Cnet Forum!
I want to know..how can these voice recognition software like IVR can help small businesses and marketing companies.

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