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Resolved Question

How do you get unblacklisted?

I switched email providers and they said I am blacklisted.

Our computers were taken over by a virus years ago.
We had a couple of computers go down years ago at work due to viruses.
I bought a used router from my ISP.

I send forwards like everyone else.

How do you get unblacklisted? My ISP sent me a couple of link but my DNS number doesn't show up in any databases as being blacklisted. This whole thing is new to me and is confusing.

Discussion is locked

ChuckJTS-23427222252684036696820606199520 has chosen the best answer to their question. View answer

Best Answer

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About "my DNS"
Feb 9, 2015 12:15AM PST

It's unlikely you have your own private DNS. It's even more unlikely this is a factor here.

You might mean that your current IP address was black listed but the thing here is that only those that blacklisted you or your email server can answer why and how to unblacklist you.

In parting, why not a gmail or yahoo email account?
Bob

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I got a third party email account

I got a third party email account and attachments weren't working.
I asked them what was wrong. They don't know why.
Then they came back and said my ISP was blacklisted. They sent me a link to go to but I don't have enough experience for it to make sense to me.
And I think no one wants to investigate the problem because I think most companies don't want to deal with spam and I am sympathetic to that. Everybody sends email but if you send an email that someone doesn't want, it can get marked as spam.

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So you can't attach with Thunderbird?
Feb 9, 2015 1:23AM PST

Web mail attaching can be blocked by over reaching security, slow ISP or "other." I use email software to send attachments or just share a public dropbox link to the file.
Bob

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Confusing
Feb 9, 2015 2:17AM PST

Your replies are very confusing.

You said;

I got a third party email account and attachments weren't working.

1) Third party email account with who?
2) Attachments are not working; is that significant to the problem you stated in your top post? If so, why?
3) You asked them what was wrong. Who is "them"? Who are they? Who did you ask? How did you ask?

Then they came back and said my ISP was blacklisted

4) Which ISP?
5) Who said that? How did they say it?
6) If your ISP, Internet Service Provider, is blacklisted, how are you now accessing the internet?

From your top post you said;

I switched email providers and they said I am blacklisted.

7) Switch emailed providers from who to who?
Cool Why did you switch email providers?
9) Who said you were blacklisted?
10) How did they say this?

We are in the dark here. Tell us some details.

Mark

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Clarification

Sorry for being confusing.

Years ago, I would do research on the internet and if I found a link I wanted to keep, I would email to myself and then found out that I stopped getting them from my own email at my own ISP so I complained and it got better.

I stopped using my ISP for email. I got a third party email. When I email my friends from that free third party email service, the email goes into their spam folder instead of their inbox.

I checked my email from my paid internet service provider and did some tests. The email goes right in their inbox.

The free email provider says that they checked my internet IP address and said I was on a black list. They gave me this link:

http://whatismyipaddress.com/blacklist-check

My paid email lets me add attachments. The free email says I'm blacklisted and won't let me add attachments.

I want to get away from my paid email but the free email is not letting me. I haven't spammed anyone. I may have sent people email that they don't want. I'm not selling anyone anything.

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Re: email
Feb 9, 2015 5:15AM PST

So may have have sent people e-mails that they don't want. That's spam. Even if it isn't about selling something. Saying you're a Nigerian pricess that wants to get 20 million dollar out of the country, and you, dear receiver, can get 10% of it if you help, is spam also. Saying the receivers e-bank account is blocked and please type your account and password into our form to unlock it is spam also.

Since you're not happy with that particular free e-mail provider, did you research Bob's suggestion of using Google's gmail.com or Microsofts live.com? They are free also.

Kees

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Why would Google or Live not be blacklisted?

Why would Google or Live not be blacklisted?

In any event, I called my ISP. I asked for a new I.P. address. They told me to turn the modem off at night when I go to bed and in three to four hours to turn it back on and I will have a new I.P. address. They can't do anything to give me a new I.P. address but the system will assign a new one.

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This is the first time
Feb 10, 2015 7:09PM PST

you have given names.

But in what way are Google and Live connected to your problems?

Mark

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You get blacklisted when
Feb 11, 2015 4:09AM PST

a site get bombarded with emails from a specific site. This happens when their SMTP server is brought to a crawl from one specific IP address. That IP address is blacklisted. This back in the early 2000's when worms hit your contact lists and spread to all the people on that list causing email traffic to increase exponentially

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so you and your ISP
Feb 9, 2015 10:51AM PST

.... are OK with each other.

This problem is with your chosen third party email provider who others may have abused and used to send spam and now all emails from it are on a blacklist, which means even those not spamming suffer. Your choices are, use your ISP email, or buy a domain name with a registrar and send email using that domain name, or just get mail service from a major registrar and service provider like network solutions, godaddy, etc. What your friends have going into their spam folder is their business. Any or all of them can "whitelist" your email address for their email account at their ISP's settings page.

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Answer
It may not be you but that email provider.
Feb 8, 2015 10:09PM PST

Different rules about who many emails you send and so on. Some folk don't tell enough such as they are doing bulk email. Here I take it you are doing the usual dozen emails a day. As to virus, well, that can create issues. Why not have clean machines?
Bob

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It was five or six years ago that we had a virus

It was five or six years ago that we had a virus. I am running two anti-virus programs currently and we are clean.

Could buying a pre-owned router identify me as the last person who used it?

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No. But there are issues with gear today.
Feb 8, 2015 11:13PM PST
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Yes
Feb 9, 2015 10:43AM PST

the MAC on it. All communication devices are required by the FCC to have a unique identifying number embedded into them. For routers this is the MAC. When you use a router with an ISP, this MAC is how many identify you having the right to be on their network. If you buy a new one, you have to give them the MAC so they can connect your account to that MAC and only when that's done will your router be allowed to connect to their network. If someone had that router and abused the ISP, then they might blacklist it permanently from their system.

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I do mostly webmail.

I do mostly webmail so I don't know how I got blacklisted.

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Answer
Re: blacklisted
Feb 8, 2015 10:11PM PST

I think the only ones who can help you are "they" that say you're blacklisted. They should know why they say so and who they got their knowledge from.

How do you mean "DNS-number"? As IP-address?

Kes

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Answer
We had that issue at my work
Feb 11, 2015 4:03AM PST

but I'm on the software side and only know how we prevented it from happening again. I also know why we were blacklisted. We were blacklisted back in the day when our users got hit by one of the worms grabs contacts and starts sending emails to everyone. So now we only let servers that have applications that send email use out in house SMTP server. Our email is Gmail so we let them handle all outgoing mail for our employees. If we have an application is an old one that is a fat client and trys to send email we don't don't let them use that part of the application because the ip addresses of the client are blocked. Like I said the only way the client can send email out is through gmail.