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How do i stop my aol account being hacked into?

by manifique / January 14, 2006 11:35 PM PST

Last week i got an im saying i was signed in at 2 locations press 1 to log other account out which i did.
The next day when i tried to log on it said i had violated my account by abusing people in chatrooms.
Has i hadn't even used my computer someone had hacked in under my name.

After phoning aol and getting no where i got a final warning.

I have run spyware anti virus etc and removed loads of programs and changed my password loads of times and it is still happening. I block all incoming IM messages yet when i come back online it says i have new buddies which someone else is talking to under my name.

Any help would be much appreciated as im on verge of cancelling my account and aol tech support dont even want to recognise the problem

Thanks in advance.

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(NT) (NT) drop aol like a hot potato
by Mark5019 / January 15, 2006 12:03 AM PST
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(NT) (NT) Mark is right, try another ISP and use Yahoo for email
by Milan_Blansher / January 15, 2006 1:24 AM PST
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How quickly can you sign up with another providor?
by manifique / January 15, 2006 1:38 AM PST

As i cant afford to be without the internet for long.

And whats the best 2meg unlimited package?


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That depends were you live
by Milan_Blansher / January 15, 2006 1:54 AM PST

I live in N. Virginia and the only high-speed ISP is Cox but they charge 69.99 a month plus whatever cable fees you incur. I use Juno Speedband which is nicely priced and has sufficient speed but I doubt its 2 megs.

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I had my web address hacked on AOL too
by matt.e.mulshun / January 26, 2006 9:12 PM PST

I also had the same problem with my account being hacked into.I had to telephone AOL and they said my web address was being used for spamming out porn!! They(AOL) gave me a temporary password so that I could log back in and advised me to change my password regularly.
My main concern was the fact that the free McAfee anti virus/firewall that comes with AOL Gold e mailed me to expect a virus that could attack and hack into web addreses and use it for spamming purposes, to which McAfee downloaded an update to prevent this....NOT!!!!
Obviously the patch update does not work and as such there has to be a question levelled at the reliabilty of McAfee anti virus and Firewall. I have now gone back to zone alarm pro whereby i have not had any problems in the three years it has been on my computer.

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Root of the problem
by joe_smith / January 26, 2006 10:49 PM PST

These sorts of things can happen regardless of ISP, so it's important to find the root cause of the problem. While dumping AOL is a good idea for many reasons, none of them involve the avoiding of a repeat performance of this incident.

The first major red flag that goes up for me, is when you say you "removed loads of programs" after running virus and spyware scans. This means that you need to alter some of your computing habits. No virus scanner is 100%, nor is any spyware scanner. To make matters even more fun, there's a special type of program that can mask itself from a virus scanner called a rootkit.

Sounds to me like you were infested with, and still are, some password sniffing program. At this point, I would be checking all my credit cards for any activity that isn't yours, and consider altering the credit card companies to flag your accounts for extra fraud vigil. I would then immediately format my system to be sure I cleaned up everything. I would make sure I've got all the latest updates for my operating system, and I would proceed to avoid Internet Explorer like it were a leper. Opting for something like Mozilla Firefox. This is on top of making sure I've got a virus scanner running and continually updated and the other usual stuff. Make sure the user account you create on Windows has a password on it, and it's one you've never used before. Be sure to put a password on the Administrator account. (if you're using XP, since XP neglects to ever inform you that the account even exists)

If you want to take things a step further, you could load on some Linux distribution or buy yourself a Mac. I'm sure some day someone will make it easy to write cross platform attacks, and then Linux and the Mac will be targeted, but until that day arrives you could rest quite a bit easier in terms of security.

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