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Question

How do I stop getting CNET Newsletter

by podcartuneist / September 24, 2015 3:38 PM PDT

I've opted out 4 (four) times and I am still receiving them.

Am I doing something wrong?

Many thanks in advance.

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Clarification Request
Unsubscribe from all
by josebrwn / August 9, 2016 12:23 PM PDT

I've unsubscribed over and over and over and over.

CNET keeps sending me emails.

Finally I logged in and manually went through the page and unsubcribed to all the different "newsletters" they still had me subscribed to.

I guess UNSUBSCRIBE FROM ALL isn't in CNET's vocabulary?

It's disrespectful to sign people up for two dozen "newsletters", CNET. And then make us unsubscribe from them one by one.

Tacky behavior. I've reported CNET as Spam to Yahoo, so from now on if they invent another "newsletter" and subscribe me to it, it'll just go into my spam box.

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Hi there Jose,
by Lee Koo (ADMIN) CNET staff/forum admin / August 9, 2016 12:49 PM PDT
In reply to: Unsubscribe from all

Thank you for bringing this to our attention.

We apologize for the inconvenience and frustration, I have personally made sure that you are no longer subscribed to any CNET newsletters.

When you unsubscribed from the CNET newsletters, did you click the "Unsubscribe" link from the newsletters itself and it didn't work and continued receiving emails? Trying to figure if something is broken on our side.

FWIW we do not sign people up for " two dozen" or even a dozen of CNET newsletters when people register--if we did that I would completely be against methodology and I would be in agreement with you that it is disrespectful. We highly value our CNET members and respect their inboxes, we would never want you to be subscribe to something that you don't find of value.

You've been a member for a number of years (and we thank you for being a loyal reader), is it a possibility that you had signed up for these dozen or so newsletter over the years? I'm just trying to make sense to how you got subscribed to all those newsletter.

Thanks for you time and again I apologize for the troubles.
-Lee
CNET Community

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17,040 hours/Days Later
by podcartuneist / December 18, 2016 9:56 AM PST
In reply to: Hi there Jose,

I posted this request on September 24, 2015 3:38 PM PDT and am still receiving unwanted and unsolicited emails here on December 18, 2016 from a site that boasts about being a tech site!

All excuses aside, you are worse than AARP when it comes from getting my name off a mailing list and not wanting to be continually digitally pestered...extra credit for you is I'm constantly getting unwanted email updates regarding this very thread over a year later...bravo.

It's great chatter around our water cooler...yours?

Should I screenshot this thread and blog it, maybe you can do a "Go Fund Me/Us" thing?

Nah, I'll just delete my 7+ year old email account associated with this account to make it easier for you and yours.

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you ever consider
by renegade600 / December 18, 2016 1:35 PM PST

personally all emails I get from cnet goes to my spam folder. maybe that is something you need to do.

they do auto subscribe when they create new newsletters. I check the subscription folder every so often and have to unsubscribe from something just about every other time I check.

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Sorry podcartuneist that you are still subscribed to...
by Lee Koo (ADMIN) CNET staff/forum admin / December 20, 2016 10:19 AM PST

the CNET newsletters. When I checked up on your status on 9/24/2015 I made sure you were not subscribed to anything.

I just checked again your account and looks like you are subscribed to the CNET Insider newsletter again. The only thing that I can think of that would subscribe you to this newsletter is if you entered one of our giveaways or sweepstakes. Any chance you did that?

Regardless I have unsubscribed you again from the CNET Insider newsletter. Please let me know if you get it again. I apologize for this frustrating experience, if you didn't enter any sweepstakes or giveaways, I'm really at a lost as to why you are being resubscribed to it again. I'm letting our newsletter team know again that this is happening.

We want you to receive what you want. It would never be our intention to opt you into something you didn't agree upon and the last thing we want to is frustrate you and others. It doesn't do us any good to have a bunch of frustrated users as I sure don't like reading about it and having to deal with these cases.

Anyways I know there is probably nothing I can say here more that will make things better for you all, but to say we are sorry for the inconvenience and frustrations.

Happy holidays to you and yours!
-Lee

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me too
by darkflux / September 21, 2016 2:30 PM PDT
In reply to: Unsubscribe from all

glad to hear i'm not the only one upset at CNET's practices. i primarily use my cell phone to browse the web, and when you bring up https://www.cnet.com/profiles/<myusername>/my-subscriptions/#newsletters on a cellphone, it doesn't even show the subscriptions page! it just shows a page with Reviews, Comments, and Forum Posts, with no option to unsubscribe.
what's worse is, i signed up for a CNET like 5 years ago, and i NEVER subscribed to ANY e-newsletters! i'm always very careful when i sign up for anything to uncheck that tiny little box saying "Send me email offers" or anything similar, and i've seldom logged in even in the past 5 years, only last month i started getting tons and tons of newsletters in my Inbox (one a day, all week). what, do they automatically subscribe me to new newsletters as they come out???
this is crummy business practice, and combined with the fact that the only way to unsub on a phone is one by one, that makes me want to close my account. i never use it anyways...

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Thank you for your feedback darkflux!
by Lee Koo (ADMIN) CNET staff/forum admin / September 21, 2016 3:53 PM PDT
In reply to: me too

I do apologize for us not having the newsletter subscription management page on the mobile web experience on our site. It is something that we excluded in the member profiles as we found that majority of folks unsubscribe from our newsletter directly from the newsletters themselves. However, with a majority, there is always a minority and I'm not making excuses that it shouldn't be there for you and others. While I can't promise you anything, what I will do is forward your feedback to our newsletter team so they are aware of this need in your profile. Maybe if it is something simple enough to incorporate, you'll see it in the future as part of the mobile web experience for our site.

I just checked up on your CNET account and it looks like you are currently subscribe to the CNET Insider newsletter. Would you like me to manually remove this subscription for you? Just let me know and I'd be happy to take care of it for you. We definitely do not want to email you something if it serves no purpose to you.

You stated that "last month i started getting tons and tons of newsletters in my Inbox (one a day, all week). what, do they automatically subscribe me to new newsletters as they come out???"

So before this sudden surge of CNET newsletters were sent to your inbox recently, did you previously receive occasional newsletter from us before and this here specific case was just more frequent mailings? Or did you receive no newsletter from us for a long time (ie: a few months) then all of sudden you start receiving these? I'm trying to figure out if this is a bug on our end where you may have been accidentally resubscribed by our system during our transition to our new newsletter delivery system. So if you can help me out with this information, I can have our newsletter team look into it further.

FWIW, CNET would never purposely deceive you or anyone and subscribe you to something without you knowing it. When you registered with CNET, it is disclosed that as part of the CNET membership you will be receiving certain newsletters--the language is not hidden or stated on another page hidden somewhere in the corner. It is right there on the registration page in which people have to check the agreement box to complete the registration process. Once you unsubscribe from one of our newsletters, we honor that request and we would not opt you back in to receive it again--unless it a bug in system. And if that was the case, I'm total agreement with your statement of "this is a crummy business practice" and for me that would be unethical and uncool and I would never stand for it.

Thank you for your time and help. Again I apologize for the inconvenience and any frustration that this may have caused you.

-Lee
CNET Community

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One other question if you don't mind.
by Lee Koo (ADMIN) CNET staff/forum admin / September 21, 2016 4:15 PM PDT

Did you happen to enter a CNET sweepstakes or giveaway recently?

Thanks,
-Lee

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Feedback
by darkflux / September 23, 2016 12:55 PM PDT

That's interesting. I'm looking at my Subscriptions page right now (on a PC) and it is not showing I am subscribed. If you changed it, then that is fine.
I've never received newsletters before a couple months ago. it wasn't too overpowering at first, but they began multiplying, sending more and more as the weeks went by.
Like i said, i never signed up for ANY newsletters. i only signed up for a CNET account to track the updates for some software on Download.com, which i don't even do anymore.
as for Contests, i remember signing up for one a while back, but i don't remember if it was with you guys or Spiceworks (i spend far more time on THEIR website).
even so, i don't remember agreeing to receive any newsletters, unless it was jammed in the Terms for the contest, which, let's face it, nobody reads.

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Thanks for the information darkflux
by Lee Koo (ADMIN) CNET staff/forum admin / September 28, 2016 9:54 AM PDT
In reply to: Feedback

Hmm definitely a bug of some sort, I still see you subscribed to the CNET Insider and you say that you don't see it in your CNET profile. I was waiting for your response so I didn't do anything yet.

Regardless i"m going to take care of you and remove it from your subscription list. Please let me know if you receive any more CNET Newsletters, going forward.

Thank you!
-Lee

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Please unsubscribe me
by Dremckoy / November 29, 2017 11:49 AM PST
In reply to: Unsubscribe from all

Those pop-ups and emails are annoying please unsubscribe me thank you

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popups, aka "notifications"
by James Denison / November 29, 2017 12:06 PM PST
In reply to: Please unsubscribe me

If you are using firefox, on the left side of URL line, you have an icon which can be used to turn off notifications for each site you don't wish to receive them from.

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Hi there Dremckoy
by Lee Koo (ADMIN) CNET staff/forum admin / November 29, 2017 1:44 PM PST
In reply to: Please unsubscribe me

I have unsubscribed you from all CNET newsletters. As for the notification popups those are not related to the newsletters and most likely site notifications which you have control over. See James post on how to stop those site notifications on Firefox and here is how to turn them on or off in Chrome:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

For a couple other browsers here a good page that covers those:
https://support.kona.com/hc/en-us/articles/210777186-How-do-I-turn-off-desktop-notifications-

Let me know if you still receive CNET newsletters (not site notifications).

Thanks and Happy Holidays!

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Clarification Request
They won't let you, because I've unsubscribed...
by Mark9765 / January 26, 2017 2:01 PM PST

They won't let you, because I've unsubscribed several times, but they keep sending me them!!!!!

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Hi Mark9765, sorry about the frustrations...
by Lee Koo (ADMIN) CNET staff/forum admin / January 26, 2017 4:00 PM PST

you are experiencing. Can you help me out by telling me how you are unsubscribing? Is it directly from the CNET newsletter where you click the "Unsubscribed" link or are you unsubscribing from your CNET profile page here:
https://www.cnet.com/profiles/mark9765/my-subscriptions/#newsletters

Please let me know so I can investigate where we went wrong.
I can see right now the newsletter that you are still subscribed to is the CNET How To newsletter. Is that what you are trying to unsubscribe to or are you receiving other CNET newsletters?

Let me know and thank you for your help.
-Lee

All Answers

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Answer
Hi podcartuneist!
by Lee Koo (ADMIN) CNET staff/forum admin / September 25, 2015 9:49 AM PDT

We apologize for the troubles you are having from unsubscribing from one of our CNET newsletters. When you say you "opted out 4 (four) times" was it directly from the newsletter itself? Or from your CNET profile? Also was the newsletter title the "CNET Insider"?

Please let me know so I can have our newsletter team look into why you were not being unsubscribed. In the mean time, I will make sure that you are no longer subscribed to any CNET newsletters.

In the future, You can either unsubscribe from CNET Newsletter directly from the newsletter themselves or you can go to your CNET profile here http://www.cnet.com/profiles/podcartuneist/my-subscriptions/#newsletters and manage all your newsletters.

Best regards,
-Lee
CNET Community

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Replying
by podcartuneist / September 25, 2015 2:27 PM PDT
In reply to: Hi podcartuneist!

Thanks for your reply.
I opened each newsletter link in my email account and clicked unsubscribe from the various newsletters.

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Replying 2
by podcartuneist / September 25, 2015 2:43 PM PDT
In reply to: Hi podcartuneist!

I found the page through my own account ( I tried to copy and paste the address you supplied but it didn't work), what do I do now?


Where do I find something that says "unsubscribe"? Every article/link has "Subscribe" next to it.

Please give me more detailed instructions on what to do/where to do it.

As previously mentioned, I did click "unsubscribe" on the last 4(four) e-mailed newsletters.

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Click on your name in red...
by Dafydd Forum moderator / September 25, 2015 2:49 PM PDT
In reply to: Replying 2

... that will take you to your profile. You might have to sign in again to access your settings.
Dafydd.

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I got you covered!
by Lee Koo (ADMIN) CNET staff/forum admin / September 25, 2015 5:16 PM PDT
In reply to: Replying 2

I have already unsubscribed you from the CNET Insider newsletter. That's the reason why you are not seeing "Subscribed" next to any of the CNET newsletter in your CNET profile here:
http://www.cnet.com/profiles/podcartuneist/my-subscriptions/#newsletters

You should no longer receive any CNET newsletters, but if you do let me know.

If you ever change your mind you can always subscribe to them directly from your CNET profile.

I apologize for all the troubles you were experiencing from unsubscribing directly from the newsletter.

Cheers!
-Lee

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(NT) FYI all. I'm moving this thread to the Feedback forum.
by Lee Koo (ADMIN) CNET staff/forum admin / September 30, 2015 3:10 PM PDT
In reply to: I got you covered!
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Answer
Unsubscribed like 30 times
by nej_simon / September 28, 2016 8:52 AM PDT

How can I stop your spammy newsletter from coming? I click unsubscribe in every single mail but it doesn't work. So annoying!

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Hi there nej_simon,
by Lee Koo (ADMIN) CNET staff/forum admin / September 28, 2016 10:07 AM PDT

Sorry to hear that you are having a hard time unsubscribing to our newsletters. 30 times is a lot and I want to get to the bottom of this. Can you tell me specifically what CNET Newsletters you are still receiving? I looked up your account and you are currently not subscribed to any newsletters as far as I can tell. So a little help please.

I appreciate it!'
-Lee

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"CNET's Amazon Echo Tips"
by nej_simon / October 4, 2016 10:25 PM PDT
In reply to: Hi there nej_simon,

Todays mail was "CNET's Amazon Echo Tips.". I don't think I've gotten that before. Thanks!

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OK got it.
by Lee Koo (ADMIN) CNET staff/forum admin / October 6, 2016 4:32 PM PDT

It looks there is a bug in our system Angry and I went and manually unsubscribed to you from all CNET newsletters. You should not be receive any further newsletters going forward. If you do please let me know.

I apologize for the inconvenience and this frustrating experience. Our newsletter team is actively looking into this problem and i'm hoping they will resolve this soon!

Thank you,
-Lee

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can't delete profile or stop Spam Emails from Cnet.
by p3ngwin / December 15, 2016 10:05 AM PST
In reply to: Hi there nej_simon,

i can't believe i have to crash this thread to delete my profile, but you forced my hand Cnet..

i too am having the same frustrations as people here, can't delete my own profile, and can't stop receiving unsolicited Spam Email from CNET.

I've tried everything, unsubscribing, unticking subscription boxes, nothing works, i keep receiving unsolicited Spam.

Just got another one today for "Smart Home and Appliances" and yet my profile still says nothing is subscribed. To make things worse, there is ZERO function to delete my own profile.

I shouldn't have to create a Spam filter for CNet Email, it is Cnet's job to stop sending unsolicited Email, and allow users to delete their own profiles.

I'm at the end of my patience, so after months of this nonsense, i'll give Cnet 14 days to delete my profile (i don't care if previous messages, comments, etc remain or not) and if i don't receive positive confirmation of my profile deleted, i'll be left to seek legal council for unsolicited Spam and harassment.

The ball is in your court Cnet.

Profile name = p3ngwin

Note edited by Forum admin to remove exposed email.

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I do sincerely apologize for this p3ngwin.
by Lee Koo (ADMIN) CNET staff/forum admin / December 15, 2016 11:21 AM PST

And I'm sorry for such a frustrating experience with our newsletters subscriptions that it had to come this. At your request I will manual delete your CNET account. I'm sad to see you go, but I do understand your frustrations. Again I'm sorry for the frustrating experience.

Take care and have a Happy Holidays,
-Lee

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hopefully i never hear from Cnet again.
by p3ngwin / December 15, 2016 11:41 AM PST

It is sad Cnet's terrible forum practises had to result in this, so i trust i will never hear from Cnet ever again.

If Cnet can't even manage a simple text forum in 2016, i never want to engage in any product, or service, associated with Cnet.

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unfortunately you will
by renegade600 / December 16, 2016 7:08 AM PST

cnet tends to create new newsletters every so often and the default is on.

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renegade600 CNET doesn't automatically subscribe...
by Lee Koo (ADMIN) CNET staff/forum admin / December 20, 2016 10:01 AM PST
In reply to: unfortunately you will

you to newsletters even when we create new ones. There has to be an agreement to opt into our newsletters. The only thing that I can think of that will opt you in to CNET newsletter would be if you entered in one of our giveaways or sweepstakes. And those opt in are explicitly displayed when entering those giveaways and sweepstakes, but unfortunately most people do not read those opt ins.

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