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Resolved Question

How do I stop an update from reinstalling itself?

by Apr 7, 2015 10:21AM PDT

Is there a way I can prevent a certain Internet Explorer update from automatically installing itself on my computer? It has already reinstalled itself two or three times, and I keep having to remove it and restart my computer. I don't want to turn off Automatic Updates, it's just that particular one I want to not install itself. It is KB2964358. It makes my internet not open any web pages, and I can't get into Internet Options because it gives me the error message, "rundll32.exe - Ordinal Not Found - The ordinal 459 could not be located in the dynamic link library urlmon.dll." I also can't open any Outlook mail messages, as it gives me error messages like "There was an error opening this message. There is not enough memory" and "One or more parts of this message could not be displayed." Once I remove KB2964358, everything is fixed. I just need to know if I can keep it from constantly reinstalling itself, that's all. Thank you.

Discussion is locked

BeauWorld2 has chosen the best answer to their question. View answer
11 Posts
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Best Answer

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Did you try the cumilative update noted at this link?
by Forum moderator Apr 7, 2015 10:40AM PDT
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Good spot Bob.
by Dafydd Apr 7, 2015 10:45AM PDT

Dafydd.

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Thanks, but...
by BeauWorld2 Apr 7, 2015 11:42AM PDT

Thanks, but the Microsoft page that page references doesn't address Windows XP. And I know it's unsupported now. It doesn't address IE8, either, which is what I have. I don't think I want to waste the time finding and downloading that update, then the other one, only to find more problems. thanks again.

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Ouch. XP's support is over so you'll have to mark it as
by r. proffitt Forum moderator Apr 7, 2015 11:53AM PDT

Dafydd noted a workaround. XP's support, patches and more are no more.

If it's broke, Microsoft will only fix if someone pays. This tends to make folk explode but the mark as such can block updates. In fact, why not stop WU altogether as there are no more updates planned.
Bob

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In case an update is a good one
by BeauWorld2 Apr 7, 2015 12:00PM PDT

Just in case Microsoft does decide to do another update that does include XP, and it DOESN'T screw up my computer. Anyway, this isn't a Windows update, it's a IE update. Thanks.

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Windows is not an OS we don't backup.
by r. proffitt Forum moderator Apr 7, 2015 12:13PM PDT

More and more folk now backup the entire system due to the new ransomware out there. In the past folk used to take chances. Some do, but less and less with the ransomware malware, etc.
Bob

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Answer
Use " choose what I install?"
by Apr 7, 2015 10:35AM PDT

Or uncheck/hide the update.
Dafydd.

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How?
by BeauWorld2 Apr 7, 2015 11:26AM PDT

How do I uncheck the update? Is there a list? Where is it? I have Windows XP. And please, no comments about WXP being unsupported now. Thanks.

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Read THIS LINK.
by r. proffitt Forum moderator Apr 7, 2015 12:17PM PDT
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Seems to work
by BeauWorld2 Apr 18, 2015 5:44PM PDT

Thanks - I tried this and it seems to work. It even gives me a link to the offending update (.">https://support.microsoft.com/en-us/kb/296435Cool.

Only thing is, that link says, "Internet Explorer will crash if you try to install this security update on a Windows 7-based system that does not already have security update 2929437 installed. To avoid this issue, take either of the following actions: 1) Install security update 2929437, and then install security update 2964358. 2) Install security update 2964444 instead of security update 2964358. Security update 2964444 is intended for systems that do not have security update 2929437 installed."

I don't have Windows 7, I have XP, otherwise that does apply to me. Nevertheless, I don't want to take any chances, so I'm not going to even download that update.

Heck, there's even a new update that has come along since this started, update 2936068, and I'm not downloading that, either, just in case it needs this stuff from the past that I'm not downloading.

Unless anyone can provide we with info that will convince me to do otherwise.

If anyone asks, "Why, then, don't you just turn off updates, if you're not going to accept anything?" because I will accept Windows updates. These are all IE updates. And I know there are no XP updates anymore, but who knows, just in case Microsoft changes their minds and does a special XP update, then I'll accept it. That has nothing to do with IE updates.

Thank you for your help, Mr. Proffitt.

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Answer
NO NO NO NO!!!!!
by Apr 7, 2015 11:46AM PDT

No, this question is NOT resolved, CNET!! I clicked on the wrong thing. Sorry! I thought I was just closing the conversation with R. Proffitt below. Now it tells me my question is resolved. Looks like there's no way to unresolve it. To anyone: If you have an answer, please give it! This question is unresolved!

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