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Question

How do I solve partial loading or scaling problem?

Jul 9, 2019 3:20AM PDT

I have just bought a new HP laptop, just about 2 weeks ago. It was shipped with Windows 10 1809 after installing all the windows and driver updates 5-6 days later feature update notification popped up so I went ahead and installed 1903. After the update laptop is having loading problems like it loads half of the screen or loads everything in the right side and just the text and thumbnails nothing is clickable into specific apps like Netflix, News, Sports or other HP UWP apps all the other classic apps works fine. How do I solve this? From other articles and guides I've tried checking windows scaling option, tried DNS flush, winsock reset or updating Intel driver. Nothing is working.

Discussion is locked

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Answer
Re: issues
Jul 9, 2019 6:47AM PDT

My suggestion:
1. Use the built-in feature to go back to 1809 (works for 30 days).
2. Tell Windows update to never update drivers. That's a policy setting or a registry update, depending on if you have Pro or Home.
3. Try the update to 1903 again.

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I can't go back it's been deleted. Enabled the policy.
Jul 12, 2019 11:02PM PDT

Looks like this.


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Answer
Understand u
Jul 13, 2019 11:50AM PDT

Have the same problem.
There some great advices that could help me.
Maybe somebody have some programs to clean some memory??

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Answer
Have You Tried Running This?
Jul 13, 2019 12:14PM PDT

First, you didn't tell us HOW you updated the Intel Driver.. If you simply went into Device Manger, found the Display Driver ;listed, then clicked on the "Update Driver" button, then you've done nothing. It generally doesn't find anything new and fix a thing. Instead, you'll need to visit the Intel site, find your specific Intel graphic device, then download and install the latest driver for your device.

Next, it seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). (Or type "Command" in the search line, then RIGHT click on the "Command Prompt" listing at the top, choose "Run as admin".) Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif

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It didn't work.
Jul 18, 2019 1:28AM PDT

Well, before you posted this I've tried updating the driver using Intel's Driver Update Utility software but it failed to install the driver with error code the driver doesn't match with graphics card! The laptop has Intel UHD 620. So then I tried looking elsewhere and found few people with the same problem with Intel UHD 620, couldn't understand what the problem here could be, Intel's fault, Windows's fault don't know. Then I tried updating it in the old school manner, I simply went into Device Manger, found the Display Driver; listed, then clicked on the "Update Driver" button and it found the new driver and installed it. Restarted the laptop to see if it fixed anything. No, same issue persists.

Tried running chkdsk command in CMD as Admin, exactly how you've suggested here. The process didn't take much time, the iterations did show that it is repairing files, the process got completed in about 15 minutes, it was quick maybe cause of SSD. The windows boots up and it's still the same as it was.

Feel like resetting the windows is the last resort here to fix some corruption in files or registry.

Thanks for the suggestions. I really appreciate the help.

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I Agree...
Jul 18, 2019 11:29AM PDT

First, your guess about running Chkdsk on an SSD is correct. It runs much faster that way, especially since most of the current SSD's available are fairly small in size.

Next, if nothing else is taking care of the issue, then Yep, I'd reset the computer .... or possibly a full clean install.

Hope this helps.

Grif

Post was last edited on July 18, 2019 11:30 AM PDT