But for this one you contact the author since you paid a lot which should get you some support.
I was trying to do an update and my phone wasn't responding. I saw that it said delete and thought it was highlighted so I pressed it. Then it let me reinstall. It went back to level 1. I've spent about 4 years and a couple thousand dollars on the game. I'm older and don't get out and lonely. It's how I socialize. Please Help!