Windows 10 forum

Question

How do I remove trojan virus from my windows 10?

by TheJamaicanYute / January 29, 2018 12:55 PM PST
I too got a trojan horse virus PSW.Biopsy A. AVG found it but when I run it it can't find it; but I keep getting notices to run my AVG for windows. I am updated with my AVG, so how come it can notify me that it sees it but that it can't find it when I run AVG? Just incase this helpful it says that it is located in C:\system volume infomration\-restore {37EB6834-5D47-469-AA57-C7EE6FB00DB}\A0024415.dll * I think I got this off of Peter Gabriel's website. When I clicked on one of the Pictures my screen flashed virus which I have not ever got into the vault.

I have also try some of these suggestions here on this tech website:
https://****.com/remove-trojan-virus-pc-windows-10/

Also This:
"All Trojan horses are hidden files, in order to get at them you will need to go to the Files Option (click the View tab)at Control Panel and uncheck both the *Hide file extension for known file types & *Hide protected operating system files (Recommended)-boxes, then OK yourself out. Then you will need to restart your computer and go into SafeMode by HOLDING the F8 key DOWN -(at bootup - after the first screen info - be quick!) and choose SafeMode. [You have to use your keyboard when you're in SafeMode - the keys to use are Ctrl/Alt/Delete (to exit the Help and Support screen) - Tab/Arrow keys/ Pageup/Pagedown/ the Window key(between Ctrl & Alt) & Enter] So, from the DeskTop screen press the Window key to get Start/ arrow up to Search/ arrow right to For Files or Folders and type up the NAME OF THE FILE & EXT (not for example horse.winshow.V) but the actual name of the file, which would have shown up on your anti-virus software. To delete this file from here just press Page Up to highlight the file and then delete. To get out of Search -Alt F/ arrow down to Close and press Enter. Press the Window key to shutdown and restart your computer. It will be safe to empty your Recycle Bin in the Normal mode where you can use your mouse."
I sure will appreciate any suggestions or comments. ~ K

Moderator note: The link was disabled because it's been a commonly spammed site.

Post was last edited on January 29, 2018 1:12 PM PST

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All Answers

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Answer
It's in System Restore.
by Dafydd Forum moderator / January 29, 2018 1:14 PM PST

Since this protected your AV can't remove it. Usual way is disable your AV, purge all restore points and make a new restore point. Make your AV active again and scan. I hope you have backups of your files before doing this.
Dafydd.

Post was last edited on January 29, 2018 1:15 PM PST

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Answer
There are standalone disinfectors.
by R. Proffitt Forum moderator / January 29, 2018 1:16 PM PST
https://support.kaspersky.com/us/2680#block2 for example.

The link you used is from a commonly spammed site so I'm not surprised it failed.

If kasperkey fails then go to bleepingcomputer.com where they can when they get to you offer a much more powerful removal system.
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