Spyware, Viruses, & Security forum

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How do I remove Spyware Protection?

by gdsgft007 / February 1, 2011 7:09 AM PST

My husband was web browsing and clicked on the link for Overstock. Instead of getting overstock he got a pop-up that said Spyware Protection. It started to run a scan and gave him the option to stop scan, scan, or purchase protection. He has McAfee and it won't allow him to open it or to open the browser. Can this be removed? If so, how?

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Spyware/Malware
by pgc3 / February 2, 2011 12:31 AM PST

Go to a CLEAN computer, download MALWAREBYTES, save it to a flash drive. Boot the sick system to safe mode, install and run MWB (from FD) see if that doesn't do the trick.

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Some Additional Things To Try..
by Carol~ Forum moderator / February 2, 2011 3:48 AM PST

gdsgft007

If you're unable to open McAfee or your browser, you may not be able to use the below tools, without first downloading and copying them on another (clean) computer and then transfering them to the computer with Spyware Protecton on it. As pcg3 mentioned, you can use a flash drive. You can also use a CD/DVD.

You failed to mention your operating system. If it's Windows 7 or Vista, right-click and select "run as admin".

RKill will end Spyware Protection's process and should allow you to continue to scan with Malwarebytes Anti-Malware, SUPERAntiSpyware and Hitman Pro. Go to the Rkill download page. Please read the instructions. Paying special attention to:

"As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed".

The scanning tools can be found below. Make sure to update them first.

MalwarebytesAnti-Malware - free
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

SUPERAntiSpyware - free
http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

Hitman Pro 3.5 - It's free to use if nothing is found. When a virus is found, then you will receive a free 30-day license to remove the threat.
http://www.surfright.nl/en/downloads/

_______

You mentioned you're unable to open your browser. Check to see if the malware changed your LAN settings to use a Proxy server. Open IE and go to Tools>Internet Options>Connection Tab. Click on the LAN settings button.. If there is a check mark next to "Use a proxy server for your LAN", uncheck it. Click OK. Then OK again.

If you run into any problems along the way, please post back and let us know.

Best of luck..
Carol

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