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How do I reinstall a printer installed with Windows Update?

by shriba / September 8, 2012 8:00 AM PDT

I just went from XP to a new Dell Windows 7. I have a multi-function printer that used CD drivers on XP, but with Windows 7, I had to install the printer with Windows Update and a scan utility from the manufacturer's web site. All of a sudden after a month, I can't scan, so I want to uninstall & reinstall the printer. How do I do this when it was installed with Windows Update? I see a list of drivers in the DriverStore/FileRepository folder. Do I delete those so Windows Update can reinstall them, or were they already there when I bought the computer?

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All Answers

Best Answer chosen by shriba

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Would an Iobit's Smart Scan jack up my settings??
by shriba / September 8, 2012 10:21 AM PDT

I just downloaded it after reading some reviews, but now it looks like it might mimic malware and could have jacked up my scanner settings...

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Uninstall Smart Scan AND The Printer
by Grif Thomas Forum moderator / September 10, 2012 8:49 AM PDT

The Smart Scan software will frequently remove "needed" items and will cause more problems than it fixes.. We don't advise using such registry cleaner/optimizers for just such a reason. If it has the ability to "undo" any changes it made, do so.....Then remove it from the computer.

In addition, generally, using Windows Update drivers is a bad idea. Using the critical Windows Updates is a good thing, but since Microsoft didn't create the drivers for your scanner/printer, why download them from Microsoft. Instead, visit the scanner/printer's website and download the full installation package for the device.. The manufacturer's website should have the newest "full" installation package to run the scanner/printer..

After downloading such, uninstall the printer from the Printer/Faxes folder and also uninstall any associated software using the Control Panel.. Once that's done, follow the scanner/printer manufacturer's instructions for installing the printer using the downloaded software.

Hope this helps.


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Re: Uninstall Smart Scan AND The Printer
by shriba / September 10, 2012 10:54 AM PDT

Thank you for your reply, Grif.

I installed SmartScan primarily after reading the c/net review. I should have read more!

Window Update drivers are the only resource for my printer, there are no manufacturer's drivers anymore. I tried the 64-bit vista drivers, logical right? But,they wouldn't even complete the install, in fact Windows took over and installed it again. For a couple of days solid I kept checking the scan function, and all of a sudden, it was available again. The scan utility gave it full function (scanning legal, l lot of people have had that issue).

So, no more DumbScan ... if you don't know what it's scanning, it isn't so smart!

Besides that, Iobit installed a toolbar, I may have OK'd it as part of the "security." So, they took the liberty of hijacking my searches with Yahoo! - sans my authorization. Iobit = malware in my book.

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PS. If you ever need to get the scanner working.
by R. Proffitt Forum moderator / September 10, 2012 11:00 AM PDT

Check the supported models at

I didn't find the printer in your posts so I could not check into alternatives.

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It's a Brother MFC 8440
by shriba / September 10, 2012 12:41 PM PDT

Thanks for the link. I found a site that said they had drivers, but I didn't want to pay for a "maybe." I even spoke with Brother support via email, and they said there were no drivers for this model anymore. There are links for Windows 7 for this model, but they're not drivers, they're utilities that don't affect print & scan functions. I couldn't even find the scan utility on their site I needed to scan in legal, I got the link from someone on another forum. brother was totally useless, I guess they're hoping we all just buy new machines. I have no reason to update mine, it's truly great, but I will buy another Brother when if finally does conk out (it's laser, scan, copy, flatbed, cheap toner ...).

I got it to work using Windows Update drivers, and the scan utility. It works beautifully once again. But, I did bookmark the VueScan site, just in case, although I'm not sure it would have worked anyeway. I couldn't reach my scanner, using either Windows Fax & Scan or my preferred software, PDF XChange Viewer. This software is awesome for so many things I do.

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I just read VueScan Features ....
by shriba / September 10, 2012 12:43 PM PDT

I will definitely try this if it happens again, in fact, I'll try it first!

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