Of course try google but then we have
1. The CNET Samsung Forum.
2. 1800SAMSUNG in the USA (other countries have other numbers)
3. Samsung has some sync/backup software (KIES?) which I'd look over.
4. The XDA Developers site.
A quick question for anybody familiar with this: I've created a backup of my Samsung Galaxy S 3 phone through Kies3 and sent my device for repair. Now I am trying to access the S Memo (notes) from the backup created but I can't open the file from my Windows machine. Is there a way I can open the .ssm file?