Windows Vista forum


How do I get Windows Update to work ?

by glorym / March 6, 2012 11:24 PM PST

For the past 2 days I keep getting an error message Code 80004002 which says Windows update encountered an unknown error. Updates cannot be accessed at all. Microsofts FixIt when used says the problem is corrected but it is not. Their other alternatives page has been discontinued. Vista 64 bit is supposed to be supported until Early 2014. What can I do?

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All Answers

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Tried This Yet?
by Grif Thomas Forum moderator / March 7, 2012 2:00 AM PST

Of course, because malware can cause the issue, please download Malwarebytes from the link below, then install, update, and run a full system scan using the free program.

If that doesn't help, then please try the steps below:

Re-register the Windows Update DLL with the commands below

Click Start, then type: then type cmd in the search box, and when it's displayed at the top of the search box, RIGHT click on cmd.exe, choose "Run as administrator" from the little menu.

When the command windows loads, type the following commands at the blinking cursor. Press ENTER after each command.

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

Close the command window and reboot the computer. Attempt to run Windows Update

Hope this helps.


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Doesn't work
by glorym / March 7, 2012 3:57 AM PST
In reply to: Tried This Yet?

Three of the DLL files did not load. They gave error messages instead (wuaueng1.dll -wucltui.dll - wups2.dll ).
My Computer is a Dell Inspiron 503S - 4GB, 320HD - Windows Vista SP2 -IE9

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OK, But Does It Update Now?
by Grif Thomas Forum moderator / March 7, 2012 7:58 AM PST
In reply to: Doesn't work

Since you've not listed the EXACT errors for the mentioned files, occasionally, those come up as files that aren't required to be registered.. Vista 64 bit is slightly different than 32 bit.

Please give us any EXACT errors you're seeing when trying to update or when trying to register the files listed in my earlier post.

Hope this helps.


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No. I Get the Same Error For All 3.
by glorym / March 7, 2012 2:57 PM PST

The module failed to load.
Make sure the binery is stored at tlhe specified path or debug it to check for problems with the binary or dependent .DLL files.
The specified module could not be found.

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Re: Windows update errors
by Kees_B Forum moderator / March 7, 2012 3:45 PM PST
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I Have Tried This Already - But It Also Was Useless
by glorym / March 7, 2012 7:21 PM PST

I Give up. Most of the information I need is on my second harddrive and I am therefore going to reboot my computer. I was up all night trying different suggestions from this site and the Microsoft Answers site. I wasted much time because rebooting is what I was going to do in the beginning.
Thank You All For Your Help.

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