griffon61251,

I'm sorry to hear that you're having trouble, both with the set and with service. I'm not part of service, but I'll assist in any limited capacity I can.

The repair facility should have been in contact with Samsung, and I don't know why the repair ticket was closed or who closed it. With your new service ticket number, you might try calling the repair facility and ask for an update, and try to pin a date for servce. They have the ability to request an out-of-territory repair.

Our repair system is not designed to outlast the customer, though I appreciate where you're coming from with the experience so far.

You might consider our Executive Customer Relations department, also available at 800-SAMSUNG (ask to be connected when you get to the help desk) to request that service. I admit, I don't have a lot of solutions in these cases, but I can help point to the right direction.

Please keep me posted on the progress of this.

--HDTech