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how do I get off cnet email!!!!

by mrbill2003 / January 21, 2010 7:26 AM PST

Before I start talking about cnet, let me preface it by saying
all roads to contact cnet support or cancel account lead to
the cnet "support email" tab which requires a "Cnet service catagory"
but has no blank to type in the category. So one cannot send email to cnet support at all. Did you guys not find it curious no one in
the whole world is sending email? (at least not from windows IE8).

What also does not work is the page o opt out of email or opt out of tracking updates or...

So, this is off topic in the sense its about CNET web site and spamming, but there is no other place to post it that seems more appropo.

Short version, please cancel my account (mrbill2003).
Long version read on...

No matter how many times i turn off "tracking updates"
I keep getting them. I have opted out of email every way possible, yet they keep coming.

You have a valuable site, valuable service, but you are spamming me.

Many of the downloads i try just don't work as advertised, and i uninstall them. Many work but
are not what i need, i uninstall them. Some I might keep and got them for a one time use. Maybe 5%
I will keep and use and want to update.

I pretty much NEVER want to get any emails about updates just because i download something.

Superfically, you give a way to turn it off, but
it just doesn't work.

So I'm kinda done, but there isn't even a way to cancel my account!

So, pleasssse erase mrbill2003 and the above email from
your entire system. I won't make the mistake of downloading here again.

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Tracked discussions
by MarkFlax Forum moderator / January 21, 2010 7:42 PM PST

I have forwarded your request to Lee, the Forum Administrator.

About Tracked emails:

As well as turning off email tracking in your Forum preferences, have a look at the "My tracked discussions" link in the column on the left here. It is the 2nd one down after Forum preferences.

That page will list all the current discussions you are tracking. Remove the ticks for those you no longer want to track, and hit Submit.

Mark

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A few notes...
by John.Wilkinson / January 22, 2010 4:11 AM PST

1.) The "Cnet Service Category" is a standard drop-down menu; you must select from the list of available categories, not type in your own. Not all possible categories are listed, so just choose the most relevant. This function is working properly.

2.) The Download Watch List is currently malfunctioning, an issue that should be fixed shortly. Once the problem is resolved, you should be able to disable all future Download Watch List emails.

3.) Canceling your account is a topic covered in this forum's sticky, entitled "READ ME: Known Issues & Common Questions..." There is no automated system for terminating an account, but the necessary instructions are detailed there.

John

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mrbill2003, sorry for the late response
by Lee Koo (ADMIN) CNET staff/forum admin / January 26, 2010 4:02 AM PST

The day you had posted this I had spoken to our customer service team and they said they would be in contact with you via email. Please let me know if they hadn't.

Sorry for the issue you are experiencing as John specifically noted: the Download watch list notification preference issue is being looked into and hopefully get fixed soon. I have already emailed someone to see if they can turn off all Download Watch list notifications for you.

And as for the customer service form, what John had posted :D.
1.) The "Cnet Service Category" is a standard drop-down menu; you must select from the list of available categories, not type in your own. Not all possible categories are listed, so just choose the most relevant. This function is working properly


Sincerely,
-Lee

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