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Windows 8 forum

Resolved Question

How do I exit safe mode in windows 8.1 from a blue screen?

by battleoftheplanets / March 25, 2015 8:23 AM PDT

I put my asus pc with windows 8.1 in safe mode and when I restarted it just went to a blue screen with off/restart button in the bottom right corner and narrator settings button in bottom left. all I can get to is the boot menu and bios settings by pressing del before it gets to the blue screen. How do I get out of safe mode? I tried restarting and hitting every one of the f- keys. f1, f2, etc. I tried holding shift while restarting. I tried the windows key+r on the advice from other forums and none of them do anything. I need to get out of safe mode, please help.

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All Answers

Best Answer chosen by battleoftheplanets

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Should be the old control alt delete but
by R. Proffitt Forum moderator / March 25, 2015 8:36 AM PDT
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How I got to safemode
by battleoftheplanets / March 25, 2015 10:52 AM PDT

I got to safe mode options from administrative tools, then system config. There were four safe options. I tried 2 of the options and they both had the regular log in screen when i restarted, which let me log in to get to the control panel to get to system config to get out of safemode. then I tried another safe option (I don't remember what it was called) but this time when i restarted there was no log in, just the blue screen with the off / re start.

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Since restarts are BSODs now.
by R. Proffitt Forum moderator / March 25, 2015 11:00 AM PDT
In reply to: How I got to safemode

It may help to know why all the work. In the meantime, unplug extra USB connections and tell the backstory.

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why i went to safe mode
by battleoftheplanets / March 25, 2015 1:12 PM PDT

My computer works fine I had no issues until I tried to run an antivirus scan. I have Avast and ran a scan, it reached a certain point and stopped scanning and froze the computer. couldn't do ctrl alt del or shut it down. Had to force a shutdown from the power button on the tower. I also have Malwarebytes and ran a scan with that and the same thing happens. It gets to a point in the scan and stops scanning and freezes the whole computer, making me do a force shutdown. Another odd thing is I don't use the windows defender that comes with the computer but I clicked on it to open it and just clicking on it froze the computer, it wouldn't even open. Again I had to force shutdown. I tried panda antivirus and ran a scan with that, same thing, freezes. So I tried to do a system restore to an earlier point and it fails. I tried chkdsk /r and nothing is found. I tried sfc /scannow and it says windows resource protection could not perform the requested operation. So I was trying things in different safemodes to try and fix the problem which lead me to this situation- stuck at a blue screen.
I'm not sure what you mean by unplug extra usb connections.

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Some folk have external USB drives and printers.
by R. Proffitt Forum moderator / March 26, 2015 1:54 AM PDT

You unplug those during such trials.

Some malware damages the system too deeply for what you wrote to work or fix. That's why we move to restoring the PC to the factory condition and then restoring the apps and files.

Nothing has changed over the years. If you own a PC, you backup what you can't lose.

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problem fixed
by battleoftheplanets / March 26, 2015 9:11 PM PDT

Thanks for the help. I used the how-to geek link you gave in your first answer and holding shift and tapping the f8 key while restarting worked. It brought up the advanced repair options and I did the refresh your pc option. Now everything is back to normal, no freezing on scans. Thanks again.

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