It was a product defect and HP had no fix on hand or planned. That was my last HP. HP added injury to insult by making the laptop worse in their repair. Longer story at http://www.cnet.com/forums/discussions/which-laptop-is-the-best/


After a month it was clear HP has folded up shop. Not a make you'll see me write nice about.

Get your laptop back and ask the seller for a refund for non-performing goods and services.