It was a product defect and HP had no fix on hand or planned. That was my last HP. HP added injury to insult by making the laptop worse in their repair. Longer story at http://www.cnet.com/forums/discussions/which-laptop-is-the-best/
After a month it was clear HP has folded up shop. Not a make you'll see me write nice about.
Get your laptop back and ask the seller for a refund for non-performing goods and services.
60 days after purchasing a Spectre laptop for my son who was beginning his college career, the fan failed. The retailer was unwilling to take any action, so my son sent his laptop to HP for repair. After three weeks of being given no information and mis-information by the HP customer support line, and no eta in sight, I'd like to determine a way to escalate this issue. Any recommendations? I've lost all confidence in HP.