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Question

How do I delete apps and reinstall them

Apr 9, 2015 9:51PM PDT

I just got a Samsung Smart TV 50" Class (49.5" Diag.) UHD HU 8550 Series TV. My Netflex will not work. I have the internet connected to this app is not reading the internet. Any suggestions?

Discussion is locked

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Clarification Request
Re: Netflix
Apr 9, 2015 11:16PM PDT

Do other Internet related functions work? Or none?

Kees

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Clarification Request
Netflix app
Apr 10, 2015 1:11AM PDT
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Thanks Everyone
Apr 10, 2015 11:50AM PDT

I decided to unplug my internet for a few minutes and that did the trick.

Thanks again!!!

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glad to hear this!
Apr 11, 2015 12:20AM PDT

Great! Let us know if you have any other questions or concerns!

Regards,

HD Tech

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Answer
This is how I solved the Netflix problem with Samsung's help
Nov 11, 2015 7:42PM PST

With the latest software installed I followed the following steps on my 65" HU9000 series Samsung:
1. Go to the Smart Hub (the colored button on your remote) and open the hub.
2. Navigate to the Samsung Apps screen and select. It will fill your screen with app icons. Don't use the screen with the simple bar of icons at the bottom, you must see a screen full of many icons, i.e., the Samsung Apps screen with Netflix, Amazon Prime, Hulu, etc.
3. At the Samsung Apps screen go to Netflix and press and hold the select button for about 3 seconds. Release the select button when a 3 selection menu appears.
4. Select the bottom option to Reset the Apps and select All Apps

Once you have reset the apps you should be able to navigate to Netflix and enter your log on ID and Password. This should re-install Netflix. I hope this helps