Do other Internet related functions work? Or none?
Kees
I just got a Samsung Smart TV 50" Class (49.5" Diag.) UHD HU 8550 Series TV. My Netflex will not work. I have the internet connected to this app is not reading the internet. Any suggestions?
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I just got a Samsung Smart TV 50" Class (49.5" Diag.) UHD HU 8550 Series TV. My Netflex will not work. I have the internet connected to this app is not reading the internet. Any suggestions?
Discussion is locked
Do other Internet related functions work? Or none?
Kees
Please try resetting the television: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=543781&modelname=UN50HU8550F&modelcode=UN50HU8550FXZA
Let me know if this helps!
If it doesn't help, please provide more details on the symptoms your experiencing, such as error codes/messages.
Regards,
HD Tech
I decided to unplug my internet for a few minutes and that did the trick.
Thanks again!!!
With the latest software installed I followed the following steps on my 65" HU9000 series Samsung:
1. Go to the Smart Hub (the colored button on your remote) and open the hub.
2. Navigate to the Samsung Apps screen and select. It will fill your screen with app icons. Don't use the screen with the simple bar of icons at the bottom, you must see a screen full of many icons, i.e., the Samsung Apps screen with Netflix, Amazon Prime, Hulu, etc.
3. At the Samsung Apps screen go to Netflix and press and hold the select button for about 3 seconds. Release the select button when a 3 selection menu appears.
4. Select the bottom option to Reset the Apps and select All Apps
Once you have reset the apps you should be able to navigate to Netflix and enter your log on ID and Password. This should re-install Netflix. I hope this helps