Pick up a few "trade rags" and see what's offered. Also, be aware that your booking system may dictate what you can load up besides the booking software.
I'll share that I rarely go with a travel agent. I just head to orbitz, jetblue, etc. Yes, I used such a service in the past but found no added value so I cut out the middle man and just use the internet.
-> There you go... You'll have a web site too.
I'm about to start a business (a travel agency) with a friend. Everything was going ok until he mentioned that a CRM system is a MUST in order to have a sucessful and heatly bussines. Should we invest in a CRM System? and if so, how do i know what kind of CRM ? we've tried 2 so far: peoplesoft(http://www.peoplesoft.com/) and Tustena CRM (http://www.tustena.com/crm/). Any ideas ? Thank you. Mark R