Computer Help forum

General discussion

How can I recover all my folders

My system has run great for years,I`ve never had problems al all,but yesterday I had to renew my trend Micro Antivirus software and the nightmare began!after pay the renewal fee I did proceed to download the software.After the instalation ,I started to have differents pop up windows saying that some components had not been installed properly,I did contact Trend Micro Tech Support and you Know what?They told me to do a system restore.I did that, but after reboot my computer,a lot of softwares and folders were not there anymore.How can I get it back!I need that information or do I have to sue Tren Micro?

Discussion is locked
You are posting a reply to: How can I recover all my folders
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: How can I recover all my folders
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
"A lot of software and folders"

In reply to: How can I recover all my folders

What exactly? Parts of \windows, \program files, information from other folders, individual profiles?
And what were those pop-up messages exactly? What components weren't installed properly?
Are those folders really gone? With how much Gb (or Mb) did the available disc space increase? Did you check the recycle bin?

If you want to sue anybody, it's more like Microsoft than Trend Micro. Trend Micro didn't write the malfunctioning system restore. But, somehow, I'm afraid you'll have to resort to your backup to get your data back. If you don't have a backup, the best thing to do is remove the drive from your PC immediately, put it in an external enclosure and use datarecovery software on another PC to see what you can salvage.

Kees

Collapse -
It Worked!

In reply to: "A lot of software and folders"

Thank you so much for your help!I did exactly what you told me to do and my system is working perfect but I had to uninstall completely the trend micro software.I`m using now Spyware Doctor with Antivirus from PC tools and It works great! Thank you again

Collapse -
Sounds like you did a SYSTEM RECOVERY rather ...

In reply to: How can I recover all my folders

than the System Restore Trend Micro suggested. System Restore (a utility of the Windows OS) restores certain recent system changes while the Manufacturer's System Recovery tends to return the contents of the hard drive to the state it was in when you first received the computer.

Provide us with considerably more exact information and we might be able to provide some assistance in data recovery.

For starters, use the computer as little as possible because every disk write increases the probability of data loss.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

DEALS, DEALS, DEALS!

Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.