Samsung forum

Question

How can I log out of my Netflix account on Smart TV?

by shazchip / January 29, 2014 10:10 PM PST

Hello,

When I got my Smart TV I signed up to Netflix for a month or two and so logged into the app with my info. I have since stopped using Netflix but every now and then someone (flatmate, friend) will watch something and then I get charged £6!

I cannot find an option anywhere to log out of the app.

I have searched loads online and by far the most common answer is to use the smart remote and press this sequence when in the app : up-up-down-down-left-right-left-right-up-up-up-up. Millions of people have said it works for them. I have tried it millions of times. It doesn't work for me Sad

Does anyone know another solution?? I can't even delete the app itself, there is no option to..... Sad

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Clarification Request
hey
by her8709 / November 5, 2015 5:03 AM PST

How can I remove an account on Netflix?

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Re: netflix
by Kees_B Forum moderator / November 5, 2015 5:17 AM PST
In reply to: hey
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Clarification Request
(NT) Sign out
by Ecr32010 / January 28, 2016 11:58 AM PST

All Answers

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Answer
To this day I wonder how they get away with this.
by R. Proffitt Forum moderator / January 29, 2014 10:17 PM PST

Why isn't this in a MENU? Very odd ideas from over a decade ago!

OK, there is another way but I defer to SAMSUNG SUPPORT on how. I'll give you the basics but defer to SAMSUNG HOW TO DO IT!

-> Change your region or country and then on the next boot all will be removed. Then change it back to your country and the apps will reload and you are logged out of Netflix.
Bob

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Indeed...
by shazchip / January 29, 2014 10:32 PM PST

Yep, I did wonder how such a vital thing that so many people want/need to do is not a menu option!

Anyway, thanks for the method - I will give it a go tonight. Seems pretty drastic (not sure what other things it will reset), but worth a go with lack of anything else!

P.S. When you say "defer to Samsung support.." are you saying I should go and find this? The closest thing I could find to any Samsung forum was this... :-/ I haven't tried looking for any phone numbers (yet)...

P.P.S. Thanks again!

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Re: phone
by Kees_B Forum moderator / January 29, 2014 10:36 PM PST
In reply to: Indeed...

The phone of Samsung customer support in the USA is 1-800-SAMSUNG.

Kees

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I meant a lot when I deferred to Samsung.
by R. Proffitt Forum moderator / January 29, 2014 10:38 PM PST
In reply to: Indeed...

It's my unabashed way of saying I don't want to be taken to task over what it does. But I did want to share another way.

Netflix mentions a way to sign out of ALL devices at https://support.netflix.com/en/node/18
Bob

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Amazing!
by shazchip / January 29, 2014 10:50 PM PST

Ah Bob, genius... I didn't even think to search Netflix itself (too busy being angry at Samsung). Thankyou!!!

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(NT) 3 exits it seems. Hope it helps.
by R. Proffitt Forum moderator / January 29, 2014 11:05 PM PST
In reply to: Amazing!
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Answer
Log Out of Netflix Account
by enslemn / March 29, 2015 4:06 AM PDT

If you cannot locate Settings or the Gear icon:
From within the Netflix application, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out or Deactivate.
You will now be given the option to sign in as a different Netflix member.

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Simple solution
by _Hunt_ / June 14, 2015 12:06 PM PDT

This worked for me with no problems. Thx

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Thanks
by Karenlg123 / December 19, 2016 12:42 AM PST

I don't know how you worked out this combination, but it worked first time for me. Many thanks.

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Answer
It's easy to overlook
by Jaiola504 / June 30, 2016 11:20 PM PDT

Go to sign in. You will see that that email is already preset and it won't allow to delete or alter, but if you look at the keypad there are 2 buttons at the bottom. One say previous and one says next. Click on previous and it will bring up a page that allows you to alter the email address and enter the new one. After entering the new email click next, then enter your password and voila your new account is set.

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