Hi bollpops,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UAE. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UAE portal for support on that product: http://www.samsung.com/ae/support/model/UA40D6600WNXZN

Hope this helps you!

Regards,
HD Tech