Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

how can i get help with my 60" tv sony

Mar 23, 2013 3:18AM PDT

a thechnician tell me that the blue spot on the screen is very expansive to fix because ineed a new optical engine the model is kdf-55wf655 serie 9017642 manufactured in octuber 2004

Discussion is locked

- Collapse -
Answer
Keep talking to that technician.
Mar 23, 2013 8:37AM PDT

They usually will give quotes on repairs or tell you to contact sony about extended one time warranty repairs.
Bob

- Collapse -
Answer
Sony Support USA
Mar 28, 2013 12:40AM PDT

Good morning!

This is Kevin Krause from Sony Support USA. I am sorry to hear about the problems that you are having with your TV. We would like to see if there is anything that we can do to help you out. Please email us at Sonylistens@am.sony.com. In your email, please refer to this event number, E57285380 and include a brief description of the issues you are having, your full name, address, and phone number.

Thank you,
Kevin Krause
Sony Support USA