Storage forum


How can i get data back from my dead hard disk?

by ellakaren / August 18, 2015 9:49 PM PDT

My hard disk is dead, tried to connect it with different computers but could not get it to work. So my important data is on the External hard disk. How should i get it back

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Clarification Request
Was this something like a WD "book" external drive?
by James Denison / August 19, 2015 8:20 AM PDT

Sometimes the embedded program in the enclosure software goes bad, not allowing access to the drive, but the drive itself is OK.

All Answers

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Dead hard disk
by jackd1839 / August 18, 2015 10:00 PM PDT

Hello There,

Try replacing the cables, does the hard disk show any indication thats its working. Any light or sound cming out of it.

Seek professional data recovery services

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If it won't work in the enclosure, then....
by James Denison / August 18, 2015 10:19 PM PDT

remove it or have a friend do so and plug into the inside of a desktop and see if it can be read then.

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Be aware
by R. Proffitt Forum moderator / August 18, 2015 10:30 PM PDT

That if you fiddle or do much with it, even can't bring the data back.

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by Mighty_Miro_WD Western Digital staff / August 19, 2015 12:59 AM PDT

Hi there.

Since the hard disk doesn't show up anywhere and on any computer, then the best option will be to contact a data recovery company and see if they manage to access your information. Just keep in mind that the more you use the drive and try to repair it, the worse the damage and the extraction of files may become.

Here's a link with few if you want to take a look at:

Hope this helps and best of luck!

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try recovery software
by DwayneSalem / September 15, 2015 8:38 PM PDT

You can try external hard drive recovery software to retrieve data. but if that doesn't work, you'll have to say goodbye to your data.

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Find a way.
by WebOutGateway / September 17, 2015 2:04 AM PDT
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Need to know EXACTLY why the drive is "DEAD"
by SERT-Data-Recovery / September 20, 2015 8:18 PM PDT

One of the most common mistakes with data recovery scenarios is attempting to recover the data without knowing EXACTLY why the hard drive stopped working.

Correctly diagnosing the problem is the FIRST step. Most of the time advanced recovery technology is required, as well as experience.

Simply saying my "Hard Drive is Dead" is not going to tell anyone what is needed to get the data off. Most of the time failed hard drives need to be repaired, unless it's problems that cannot be repaired like: bad sectors, damaged platters.

Never the less if it's a drive that is not spinning up there are quite a few reasons: stuck heads, spindle, motor; bad circuit board.

If it's "dead" in other ways it could be: bad firmware, too many bad sectors, corrupt file system, damaged or weak heads, crashed drive.

In any of these situations as long as that platter is spinning the condition is going to get worse without fixing it first, or having the right equipment to get around the problem.

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by karelizaac / September 24, 2015 9:53 PM PDT

this was detailed answer,.. thank you

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Easily Get your Data Back from External Hard Drive
by rachel66836 / September 18, 2016 9:02 PM PDT

Data lost from external hard drive could not be recovered in recycle bin. So you need a photo recovery software to help you. There are many photo recovery software in website but which one to choose is a big difficulty. I think Gihosoft Free Photo Recovery can help you. Because it is free and risk free.

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