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Question

How can I fix my new GPU with no display output?

by Apr 10, 2014 10:21AM PDT

I recently bought an Open Box GPU—a PowerColor R9 270X—from Newegg along with a Corsair CX500 PSU to accommodate its higher power demands. I carefully installed the power supply, then the graphics card, then powered up the system: The hard drive and disk drive spun, all the fans spun, including the ones on the graphics card, and the computer seemed to be operating as usual. However, the card was not outputting a display to my monitor. I then proceeded to try the integrated graphics of my APU to see if perhaps the power supply was faulty or I plugged something in wrong, but the integrated worked fine. I am wondering if my card may be defective as it is an Open Box item, or, hopefully, I just set something up wrong.

I have double and triple checked the DVI cable, PCI-E power cables, tried uninstalling and reinstalling the GPU, taken out sticks of RAM, set the primary display adapter to PCI-E in the UEFI BIOS, cleared the CMOS, and restarted probably twenty times.

I did install the card in an OEM ASUS CM1745-05 PC, so a (small) possibility may just be ASUS being an incompatible killjoy. My specs are as follows:

CPU: AMD A8-5500 FM2 at 3.2GHz with integrated Radeon 7560D
GPU: PowerColor Devil R9-270x (Open Box)
PSU: Corsair CX500 500w ATX Power Supply
RAM: 2 x 4 GB generic 1600 MHz memory
HDD: Seagate Barracuda 1TB 7200-RPM drive
MB: ASUS FM2 F2A85-M motherboard
Monitor: HP 2335 1920x1200 at 60Hz

Any help is much appreciated.

Thanks,
Gabe

Discussion is locked

2 Posts
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Answer
If you
by Apr 10, 2014 2:40PM PDT

installed it in the blue PCIe slot and it doesn't work (ie. you cannot even see boot screen before Windows loads) you should return it. I'm guessing previous owner probably couldn't make it work either.

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Answer
Try these...
by Apr 15, 2014 10:19AM PDT

Hi mtdewdgmm,

Before returning the card, and assuming you have a friend, try testing your system with a 550w PSU and see how it goes. I've seen lots of no-display issues being cause by a bad PSU (or one that isn't fully capable of powering not only your GPU, but all the rest of the components too).

Another thing you can try, is swapping the GPU with another, similar GPU.

Doing the above tests should quickly point you in the right direction.

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