Office & Productivity Software forum

Question

How can I download Office 2010 Home & Business ISO?

by Michael45512 / January 30, 2016 5:25 PM PST

Hello,

I am about to reinstall Windows (clean), and when I do all of my existing programs will be erased, including Office 2010 Home & Business.

I still have the product key, but I do not have the installation media for Office. Where can I download the appropriate ISO for it?

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All Answers

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Answer
From Miccrosoft I believe.
by Dafydd Forum moderator / January 30, 2016 5:34 PM PST

If you have the key, no problem.
Dafydd.

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I searched Microsoft.com for it...
by Michael45512 / January 30, 2016 5:38 PM PST

But I think the download link has been removed.

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Didn't work
by Michael45512 / January 30, 2016 6:34 PM PST
In reply to: And you tried this?

Sorry, it didn't work.

Background information:

I received this laptop as a Microsoft Refurbished PC about 8 months ago, preinstalled with Windows 7 and Office 2010 Home & Business (for refurbished PCs). Five months ago, I got the free upgrade to Windows 10, and Office 2010 remained. I now need to completely reinstall Windows 10, and it will remove Office 2010 as well. As it was preinstalled, I don't have the disc. I just have a paper stating the product keys to Windows and Office.

I think this might have something to do with it.

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if the key did not work
by renegade600 / January 30, 2016 6:41 PM PST
In reply to: Didn't work

if the key did not work, then most likely the install was a trial or the key not legit. You will have to contact microsoft or the place you purchased the pc.

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Okay then.
by Michael45512 / January 30, 2016 6:44 PM PST

How do I contact Microsoft. I can never find a number for Microsoft.

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That's at this link.
by R. Proffitt Forum moderator / January 31, 2016 7:51 AM PST
In reply to: Okay then.
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And indeed I was sent back to the PC maker.
by Michael45512 / January 31, 2016 10:31 AM PST
In reply to: That's at this link.

The computer manufacturer redirected me to a site where I was asked to enter a product key. The key, however, didn't work.

Office 2010 was preinstalled when I received the refurbished PC. I did not receive a disc, but only two papers from Dell giving me the Product Keys for Windows and Office. All I need is

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(NT) the ISO file.
by Michael45512 / January 31, 2016 10:32 AM PST
In reply to: That's at this link.
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The link above worked here but
by R. Proffitt Forum moderator / January 31, 2016 11:46 AM PST
In reply to: the ISO file.

I have a retail version of Office. OEM versions are different and you'll get sent back to the supplier (which is not Microsoft.)

Yes, folk explode over all this but it is how it is. Your key is only for the one from Dell but refurb loads can be well, just who sold you this?

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Hope this helps
by Shane Kiker / February 24, 2016 1:41 AM PST
In reply to: Didn't work

Hi Michael45512,

If you have Office Home and Business 2010 refurbishment installed on you computer you need to go back to refurbishment place and get a copy of the media, under the refurbishment agreement they are suppose to supply both the Windows and Office media with a print or electronic copy of the CD keys.

So go back to the refurbishment company, not the PC manufacturer.

Cheers

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