how can i access another computer remotely?

might want to reach beyond the forums here and get on site help. While a generic answer can be obtained this way, step by step cannot. Who does this will need to know the OS of each to know whether or not such remote access is possible natively or if 3rd party software will be needed. XP and Win7 can offer remote access as long as both are Pro versions. Perhaps you can supply more information about the operating systems on both PCs, what type of internet service, your own expertise and capabilities, etc.

with Steven, and it might get even more difficult.

If your sister-in-law used Windows with an account that was password protected, then even getting logged in to Windows may be a problem.

You need someone you know and trust and who has knowledge of the OS she used at that computer to step through this.

Sorry.

Wouldn't it be much easier if you had that computer shipped to you? Just the case would be enough, if you have a spare keyboard, mouse and monitor, or could use those from your own PC temporarily.

Kees

If you have someone on the other end you can easily install LogMeIn Free and access the computer remotely. Once installed as long as her computer is turned on you can access it anytime you need to. I've not had any problem with compatibility, using it on XP, Vista, Win7 and my Mac's. If you need more specific help after reviewing LogMeIn site, let me know. Hope this helps.