If you get into a "support hell" loop don't fall for the prolonged fixes. Your warranty should explain exactly what you're entitled to. Once, it goes beyond two weeks, you should quickly file a return for them to fix or allow them to sent someone. If not that, then return for repairs. If you get no satisfaction, then decline payment if by credit card and/or before you get billed. CyberPower is not a huge player in online sales but does well in general, I guess support is an after thought. That support is the other half of a good company. You do what you think you should do, but be quick.
Has anyone ever gotten satisfaction from these people? Any suggestions?
They sent me a defective machine. I spent days with them trying to fix it over the phone. They couldn't make it work.
Their technical support people get impatient with me when I don't know something technical. They don't respond to my email.
They are now sending replacement parts, which I am supposed to install. After waiting a week, they screwed up the order, and now I have to wait another week.
We'll see if we ever get it right.